Customer Satisfaction - Incorrect Owner Manual Fuel Octane Rating Recommendation - Add Page Correction

THIS PROGRAM IS IN EFFECT UNTIL FEBRUARY 29, 2008.

Certain 2008 Saturn VUE model vehicles, equipped with a 4 cylinder (RPO LE5 - VIN P) engine, have a condition in which the fuel octane rating page in the Owner Manual incorrectly recommends 91 octane "premium" fuel instead of the correct recommendation of 87 octane "regular" fuel.

Important: This program will expire on February 29, 2008.

Retailers are to add a one page Owner Manual octane correction to the glove box Owner Manual of their affected inventory. Since a new page can be easily added, and to reduce customer inconvenience, the Owner Manual page will be enclosed with the customer letter and mailed directly to customers of record.

Involved are certain 2008 Saturn VUE model vehicles, equipped with a 4 cylinder (RPO LE5 - VIN P) engine and built within these VIN breakpoints:

Important: Retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.

For retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Retailers will not have a report available if they have no involved vehicles currently assigned.

-- Canadian Saturn retailers - GMinfoNet Recall Reports

-- US Saturn retailers - Facility VIN List (included with bulletin in GM DealerWorld)

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data is a violation of law in several states/provinces/countries.

Refer to the Service Procedure.

1. Print the required corrected Owner Manual insert from the last pages of this bulletin.
2. Add this Owner Manual insert to the glove box Owner Manual.

Submit a Product Claim with the information indicated below:

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

1. To receive credit, submit a claim with the information below:

2. Check your Saturn SERVICELINE.XL Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC case type. Contact your field representative if you need assistance.

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through February 29, 2008.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service prior to February 29, 2008, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear Saturn Customer:

We have learned that the fuel octane rating page in the Owner Manual of your vehicle incorrectly recommends 91 octane "premium" fuel instead of the correct recommendation of 87 octane "regular" fuel.

Your satisfaction with your 2008 model year Saturn VUE is very important to us, so we are announcing a program to correct this error.

What Will Be Done: A correct Owner Manual octane recommendation page needs to be added to the glove box Owner Manual. Since this one page correction can be easily added, and to reduce customer inconvenience, we are enclosing this new page and asking you to insert it in the Owner Manual.

Customer Reply Form: The enclosed customer reply form identifies your vehicle. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If you have any questions or need any assistance, just contact the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center’s hours of operation are from 8:00 AM to 11:00 PM, EST, Monday through Friday.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your 2008 Saturn VUE provides you many miles of enjoyable driving.

Scott Lawson

General Director,

Customer and Relationship Services

Enclosure

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