Warranty Repairs -- Component Exchanges

In the interest of customer satisfaction, General Motors of Canada Limited may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are Service Replacements Parts which may be new, remanufactured, reconditioned or repaired, depending on the component involved.

All exchange components used meet Saturn Corporation standards and are warranted the same as new components. Examples of the types of components that might be serviced in this fashion include: engine and transaxle assemblies, instrument cluster assemblies, radios, compact disc players, tape players, batteries and powertrain control modules.

Maintenance and Warranty Service Records

Retain receipts covering performance of regular maintenance. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship.

A "Maintenance Record" is provided in the maintenance schedule section of the owner manual as well as in this warranty booklet for your convenience in recording services performed.

For your records, the servicing retailer should provide a copy of the warranty repair order listing all warranty repairs performed.

Warranty Repairs -- Recycled Materials

Both Environment Canada guidelines and Saturn support the capture, purification, and reuse of automotive air conditioning refrigerant gases and engine coolant.

As a result, any repairs your Saturn retailer may make to your vehicle may involve the installation of purified reclaimed refrigerant and coolant.

After-Manufacture "Rustproofing"

Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. Neither General Motors of Canada Limited nor Saturn Corporation makes any recommendation concerning the usefulness or value of such products. Application of additional after-manufacture rustproofing products may create an environment which reduces the corrosion resistance built into your vehicle. Some products may cause other problems such as: the operation of vehicle components or affect the cosmetic appearance of the vehicle. Repairs to correct damage caused by such applications are not covered under your Saturn Limited Warranty.

Paint, Trim and Appearance Items

Defects in paint, trim, upholstery or other appearance items are normally corrected during new vehicle inspection or during pre-delivery inspection. If you find any paint or appearance concerns, advise your retailer as soon as possible. Deterioration due to use and exposure is not covered by the Saturn Limited Warranty. The instructions in the Owner Manual regarding the care of paint, trim, upholstery, glass and other appearance items should be followed closely.

Chemical Paint Spotting

Some weather and atmospheric conditions can create a chemical fallout. These airborne pollutants can fall upon and attack painted surfaces on your vehicle. This damage can take two forms: blotchy, ringlet-shaped discolorations, and small irregular dark spots etched into the paint surface.

Although no defect in the factory applied paint causes this, General Motors of Canada Limited, on behalf of Saturn Corporation, will repair, at no charge to the owner, the painted surfaces of new vehicles damaged by this fallout condition within 12 months or 20 000 kilometres of purchase, whichever comes first.

Warranty Distance Extensions

Prior to delivery, some kilometres are put on your vehicle during testing at the assembly plant, during shipping and while at the retail facility. The retail facility records this odometer reading on the front page of this warranty booklet at delivery. For eligible vehicles, this odometer reading is added to the distance limits specified in the Saturn Limited Warranty and the Emission Control Systems Warranty ensuring that you receive full benefit of their coverage.

Warranty distance extensions eligibility:

Warranty Service -- Canada

While any Saturn retailer handling your vehicle line will perform warranty service, we recommend that you return to the retailer that sold you your vehicle because of their continued and personal interest in your. For your records, the servicing retailer will provide a copy of the warranty repair order, listing all warranty repairs performed. In the event of an emergency repair, you may take your vehicle to any authorized Saturn retailer for warranty repair. However, certain warranty repairs require special tools or training that only a retailer selling your brand may have. Therefore, not all retailers are able to perform every repair. If a participating retailer cannot assist you, contact the Customer Communication Centre (CCC). Refer to Owner Assistance for CCC information.

Touring Owner Service -- Canada and United States

If you are touring or have changed your residence visit any Saturn retailer handling your vehicle line in Canada or the United States for warranty service. Warrantable repairs will be completed at no charge to you. You may be required to provide proof of residency such as, driver's license, or vehicle ownership. For your records, the servicing retailer will provide a copy of the warranty repair order, listing all warranty repairs performed.

Some vehicle lines, which are sold only in Canada, may not be serviced by all Saturn retailers in the United States. If warranty service is necessary while you are in the United States please contact the Canadian Customer Communication Centre (CCC) for guidance. See Owner Assistance for CCC information. CCC personnel will direct you to a retailer and assist the repairing retailer to obtain the necessary parts and technical information. You may be charged for these repairs. For reimbursement consideration by Saturn Corporation upon your return home, provide your retailer with a statement of circumstances, the original repair order, proof of ownership and any "paid" receipts indicating the work performed and parts replaced.

Touring Owner Service -- Countries other than Canada or the United States

If you are touring in a foreign country and repairs are needed, it is suggested you make your vehicle available to a General Motors dealership, preferably a Saturn retail facility.

For reimbursement consideration, you should provide your Saturn retailer upon your return home with a statement of circumstances, the original repair order, proof of ownership and any "paid" receipt indicating the work performed and parts replaced. Please note that repairs made necessary by the use of improper or dirty fuels and lubricants are not covered under the warranty. See the Owner Manual for additional information on fuel requirements when operating in foreign countries.

Warranty Service -- Canadian Sold Vehicles Registered and Operated Outside Canada

This warranty applies to Saturn vehicles registered in Canada and normally operated in Canada. If you have permanently relocated and established household residency in another country, General Motors of Canada Limited may authorize the performance of repairs based on the warranty coverage for vehicles generally sold by General Motors of Canada Limited in that country. Contact a General Motors dealership, preferably a Saturn retail facility in your country for assistance. Saturn warranty coverages may be void or subject to restrictions on Saturn vehicles that have been imported/exported for resale.

Production Changes

General Motors of Canada Limited, Saturn Corporation and their retailers reserve the right to make changes in vehicle built and/or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them.

Original Equipment Alterations

This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured or assembled by Saturn Corporation except for retailer installed parts or accessories such as a Delco radio or trailering hitch package, etc.

Examples of the types of alterations that would not be covered include, but are not limited to, the installation of a GM or Saturn non-RPO part or accessory, any non-GM or non-Saturn part or accessory, any non-GM or non-Saturn theft alarm, remote starting device or remote locking system, or the cutting, welding or disconnecting of the vehicle's original equipment parts and components. Also, the warranty does not cover a rebuilt vehicle after it has suffered such extensive collision damage in an accident that it was written-off or deemed to be written-off, even if the rebuilt vehicle uses undamaged parts and components from the written-off vehicle.

Important: Retailer installed GM or Saturn parts and accessories not available as Regular Production Options may be covered under separate warranties. Please consult your retailer for details.

Recreation Vehicle and Special Body Alterations

Installations or alterations to the original equipment vehicle (or chassis) as manufactured and assembled by Saturn Corporation are not covered by this warranty. The body company (assembler) is solely responsible for warranties on the body or equipment, and any alterations to any of the parts, components, systems or assemblies installed by Saturn Corporation. Examples include, but are not limited to, special body installation (such as recreational vehicles), the installation of a non-GM or non-Saturn part, cutting, welding or the disconnecting of original equipment vehicle or chassis parts and components, extension of wheelbase, suspension and driveline modifications and axle additions.

Pre-delivery Service

Defects in or damage to the mechanical, electrical, sheet metal, paint, trim and other components of your vehicle may occur at the factory or while it is being transported to the retailer. Normally, any defect or damage occurring during assembly is detected and corrected at the factory during the inspection process. In addition, retailers are obligated to inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.

Any defects still present at the time the vehicle is delivered to you are covered by the warranty. If you find any such defects when you take delivery, please advise your retailer without delay.

For further details concerning any repairs which the retailer may have made prior to your taking delivery of your vehicle, please ask your retailer.

Warranty Repairs - Component Exchanges

In the interest of customer satisfaction, Saturn may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.

All exchange components used meet Saturn standards and are warranted the same as new components. Examples of the types of components that might be serviced in this fashion include: transaxle assemblies, instrument cluster assemblies, radios, compact disc players, tape players, batteries, and electronic control modules.

Warranty Repairs - Recycled Material

Environmental Protection Agency (EPA) guidelines support the capture, purification, and reuse of automotive air conditioning refrigerant gases. As a result, any repairs Saturn may make to the sealed portion of your air conditioning system, if equipped, may involve the installation of purified reclaimed refrigerant.

After-Manufacture "Rustproofing"

Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. Saturn makes no recommendations concerning the usefulness or value of such products.

Application of after-manufacture rustproofing products may create an environment which reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty.

Paint, Trim, and Appearance Items

Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle inspection or during pre-delivery inspection. If you find any paint or appearance concerns, advise your retailer as soon as possible. Deterioration due to use and exposure is not covered by the warranty. Your owner manual has instructions regarding the care of these items.

Vehicle Operation and Care

Considering the investment you have made in your Saturn, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual.

If you have questions on how to keep your vehicle in good working condition, see your Saturn retailer, the place many customers choose to have their maintenance work done. You can rely on your Saturn retailer to use the proper parts and repair practices.

Maintenance and Warranty Service Records

Retain receipts covering performance of regular maintenance. Repairs required due to damage resulting from lack of maintenance are not covered by your warranty. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship.

A "Maintenance Record" is provided in the maintenance schedule section of the owner manual for recording services performed.

The servicing retailer can provide a copy of any warranty repairs for your records.

Chemical Paint Spotting

Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and/or small irregular dark spots etched into the paint surface.

Although no defect in the factory applied paint causes this, Saturn will repair, at no charge to the owner, the painted surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles of purchase, whichever comes first.

Warranty Coverage - Extensions

Time Extensions:  The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized retail facility for warranty service. You may be asked to show the customer service orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.

Mileage Extensions:  Prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, during shipping, and while at the retail facility. For eligible vehicles, this mileage will be added to the mileage limits of the warranty ensuring that you receive full benefit of the coverage. Mileage extension eligibility:

Touring Owner Service - Outside Continental United States, Alaska, Hawaii, or Canada

If you are touring outside the Continental United States, Alaska, Hawaii, or Canada, and repairs are needed, it is suggested that the necessary repairs be performed at your expense. Once you return to the Continental United States, Alaska, or Hawaii, you should provide your retailer with a statement of circumstances, the original repair order, and any paid receipts indicating the work performed and parts replaced for reimbursement consideration.

Important: Repairs made necessary by the use of improper or dirty fuels and lubricants are not covered under warranty. See your owner manual for additional information on fuel requirements when operating in foreign countries.

Original Equipment Alterations

This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured or assembled by Saturn except for Retailer Installed Regular Production Option (RPO) equipment such as a Delco radio, cruise control, etc. and Saturn approved retailer installed accessory packages as identified in the Saturn parts and accessories manuals. Examples of the types of alterations that would not be covered include cutting, welding, or disconnecting of the vehicle's original equipment parts and components.

Additionally, Saturn does not warranty non-Saturn parts and/or calibrations. The use of parts and/or control module calibrations not issued through Saturn will void the warranty coverage for those components that are damaged or otherwise affected by the installation of the non-Saturn part and/or control module calibration.

The only exception is that non-Saturn parts labeled "Certified to EPA Standards" are covered by the Federal Emissions Performance Warranty.

Important: Retailer installed Saturn parts and accessories not available as regular production options may be covered under separate warranties. Consult your retailer for details.

Pre-Delivery Service

Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the retailer. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, retailers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.

Any defects still present at the time the vehicle is delivered to you are covered by the warranty. If you find any defects, advise your retailer without delay. For further details concerning any repairs which the retailer may have made prior to you taking delivery of your vehicle, ask your retailer.

Production Changes

Saturn and Saturn retailers reserve the right to make changes in vehicles built and/or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them.