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Makes šŸ¢’ Saturn šŸ¢’ 2002 šŸ¢’ L300/LW300 šŸ¢’ Bulletins šŸ¢’ Onstar System is Unable to Send or Receive Cellular Phone Calls and Cannot Connect to Call Center

Onstar System is Unable to Send or Receive Cellular Phone Calls and Cannot Connect to Call Center

Subject:OnStarĀ® System is Unable to Send or Receive Cellular Phone Calls and Cannot Connect to Call Center (Perform "Preferred System Setting" Procedure)

Models:2002 L-Series vehicles equipped with OnStarĀ®(RPO UE1)
2002 VUE vehicles equipped with OnStarĀ®(RPO UE1)


Condition

Some vehicles may be unable to send or receive cellular phone calls and cannot connect to the OnStarĀ® Call Center following a disconnected ("dropped") cellular phone call during an OnStarĀ® configuration attempt. When calling the OnStarĀ® Call Center, an "unable to contact OnStar" message will be heard. If any other message is heard, this bulletin does not apply.

Cause

This condition may be caused by an internal software error.

Correction

Use the following procedure to reset the OnStarĀ® communications and interface module (CIM).

OnStarĀ®Communications And Interface Module (CIM) Reset Procedure
  1. Perform the "Preferred System Setting" procedure found in the "OnStar Special Functions" menu of the scan tool.
    2. 1.1. Highlight option line "B, then A"(if not already highlighted).
    1.2. Press "Enter" to put an asterisk next to the option (if the asterisk isn't already present).
    1.3. Press the "Save Options" key.
  2. Once the "Preferred System Setting" procedure has been performed, move the vehicle outdoors and contact the OnStar Call Center to have the system configured.