OnStar Reconfiguration without TIS2web Gen 3 and prior
Important: The vehicle communication interface module (VCIM) has a specific set of unique numbers that tie the module to the vehicle it resides in. These numbers, the 10-digit station identification and 11-digit electronic serial number, are used by the National Cellular Network and OnStar to identify the specific vehicle. Because these numbers are tied to the vehicle identification number of the vehicle, these parts should NOT be exchanged with those of another vehicle. After replacing the VCIM, it is essential to reconfigure the OnStar system. Failure to reconfigure the system will result in an additional customer visit for repair. In addition, pressing and holding the white dot button on the keypad will not reset this version of the OnStar system. This action will cause a DTC to set.
- Install the scan tool. Use the special functions menu in order to perform the OnStar® setup procedure for this vehicle.
- Move the vehicle to an open area that is away from tall buildings with a clear view of unobstructed sky. Allow the vehicle to run for 10 minutes.
- Use the ID information menu on the scan tool to access the new station ID (STID) and the electronic serial number (ESN) from the new VCIM.
- Press the blue OnStar® button to connect to the OnStar® Call Center. Tell the advisor that this vehicle has received a new VCIM and ask the advisor to perform the following procedure:
- The default language for voice recognition in the generation 5 OnStar module is English. To change the language resident in the module, refer to .
| • | Add the new STID and the ESN to update the customer's account. |
| • | Follow any additional instructions from the OnStar® advisor. |
| • | Ask the advisor to activate the OnStar® Personal Calling feature, if available. |
OnStar Reconfiguration with TIS 2 Web Gen 4 and later
Important:
• The vehicle communication interface module (VCIM) has a specific set of unique numbers that tie the module to a specific vehicle. These numbers, the 10-digit station identification (STID) and 11-digit electronic serial number (ESN), are used by OnStar®
and the cellular network to identify the specific vehicle. Because these numbers are exclusive to the vehicle identification number of the vehicle, these parts should NOT be exchanged with those of another vehicle. After replacing the VCIM, it is essential to
reconfigure the OnStar® system. Failure to reconfigure the system will result in an additional customer visit for repair. DO NOT press and hold the white dot button on the keypad as it will not reset this version of the OnStar® system and may result
in a DTC to be set, a red LED and limited or incomplete OnStar® services. Use of the TIS 2 Web SPS application and the Tech 2 are required in order to perform the VCIM configuration and setup procedure for this vehicle. The configuration and set-up procedure
is now a two step process which enables an automated activation by the OnStar Center, without a button press by the technician to the center. • It may take up to 24 hours for the OnStar® service to become fully activated after performing the TIS 2 Web and Tech 2 setup procedures. Perform the OnStar® Activation procedure only once. Repeat attempts at performing the procedure
may result in a delay of the activation process. • The Tech 2 setup procedure must begin immediately upon completion of programming. Any delay between the procedures may result in incomplete setup or activation of the VCIM.
- Connect the Tech 2 to the vehicle.
- Connect the Techline Information System (TIS) terminal to the Tech 2.
- Select the OnStar® Activation programming option using the service programming system (SPS).
- Upon completion of the OnStar® Activation programming event, disconnect the TIS terminal from the Tech 2 and perform the VCIM/OnStar Set-up Procedure using the Tech 2.
- The default language for the new VCIM is English. Changing the language capability to French or Spanish is supported by service programming system (SPS) and by Tech 2 special functions. Changing the language capability is also dependant on the generation of the replacement OnStar module.
Inform the customer that it may take up to 24 hours for the OnStar® service to become fully activated after performing the TIS 2 Web and Tech 2 setup procedures.
