General Motors makes available automotive classroom training through the GM Training Centers and colleges.

Dealers

Course scheduling for GMCL Training Centers, remote and college locations is determined by Dealer Training Needs requested in Technician Activity Monitoring System (TAMS). Dealers register their Training Needs electronically via GM Access. Training is then scheduled when sufficient needs are received to support minimum classroom attendance. Dealers who have entered Needs will receive invitations via GM Access to attend the requested training. Dealers having questions concerning the GMCL training process can directly contact GMCL Training Co-ordinators via the following toll free numbers: 1-800-263-9555 - English or 1-800-263-9770 - French.

Fleets

GMCL Fleet Training is accomplished through a separate training organization in Canada. Fleets can request training by faxing a document contained in a GMCL brochure - Fleet Training - Your Competitive Advantage - distributed to fleets - FAX No. 905-831-1598. Further information concerning fleet training can be obtained by calling toll free 1-888-456-6660.

Training

The start of the year 2000 brings about a dramatic shift in training as General Motors realigns its service technician training to more effectively support the training needs of today's dealership service personnel. The GM Service Technical College (STC) represents this move away from traditional training techniques to a performance-based system, which incorporates more flexible delivery methods and the latest in training technologies. Technicians will be provided service-technical training through a variety of mediums which include Interactive Distance Learning (IDL), Web-Based Training (WBT), Hands-On Training, and GM Service Know-How instructional videos.

Dealers/Fleets

All US dealers enroll in the curriculum utilizing the GM STC Training Management System (TMS) via the web at www.gmstc.com beginning January 2000. The TMS contains various features including:

Should a dealer need assistance with enrollment or have questions regarding the curriculum or the program, please contact the GM STC Help Desk at 1-800-336-0886.

Dealers and fleets can also contact their regional GM Training Center for course availability and information. The regional GM Training Center locations are as follows:

Atlanta

6395 Shiloh Road

Alpahretta, GA 30005

(770) 888-1300

Chicago

336 E. Ogden Avenue

Hinsdale, IL 60521

(708) 323-6000

Dallas

3635 Shiloh Road

Garland, TX 75041

(972) 278-2196

Detroit

28720 Lorna Street

Warren, MI 48090

(810) 576-3308

Los Angeles

1105 Riversdale Drive

Burbank, CA 91506

(818) 558-1620

New York

425 S. Broadway

Tarrytown, NY 10591-6096

(914) 631-4950

Other hands-on training locations may be available. Contact your regional GM Training Center for more information.

Fleet and Non-GM Dealer Technician

Technicians who have enrolled in the Service Operations curriculum prior to December, 1999 are able to enroll in the GM STC curriculum via the web at www.gmstc.com. Technicians are also able to contact their Regional GM Training Center or the GM STC Help Desk at 1-800-336-0886 for training information.

Technician training is also available for fleet and non-GM dealers is available through AC Delco. This training is for AC Delco customers employed in the automotive or truck service industry.

Information about AC Delco training can be obtained by calling 1-800-ACDelco.

Clinics are offered through AC Delco Warehouse Distributors. Contact yours directly.

Correspondence courses are available on the following subjects: batteries, spark plugs and filters. These courses can be obtained through any AC Delco Representative or AC Delco Warehouse Distributor.