Subject: | 01031 -- 4T40-E Transaxle Converter Bearing Failure -- Inspect/Replace |
Models: | 2001 Chevrolet Cavalier; Pontiac Grand Am, Sunfire; and Oldsmobile Alero |
Equipped with 2.4L (RPO LD9 - VIN Code T) Engine and with 4T40-E Automatic Transaxle (RPO MN4) |
General Motors has decided that certain 2001 Chevrolet Cavalier, Pontiac Sunfire, Grand Am; and Oldsmobile Alero model vehicles equipped with 2.4L (RPO LD9 - VIN Code T) engine and 4T40-E automatic transaxle (MN4) may exhibit a condition in which the transaxle converter pump to stator bearing may prematurely fail, due to a raised metal condition on the bearing surface on the inside of the pump cover. This may cause transaxle noise and failure.
Dealers are to inspect the torque converter for certain production codes and replace the converter or, in certain cases, replace the transaxle.
Important: Vehicles previously repaired under warranty have been excluded from this campaign.
Involved are certain 2001 Chevrolet Cavalier; Pontiac Sunfire, Grand Am; and Oldsmobile Alero model vehicles equipped with 2.4L (RPO LD9 - VIN Code T) engine and 4T40-E automatic transaxle (MN4) and built within these VIN breakpoints:
Year | Division | Model | Plant | From | Through |
---|---|---|---|---|---|
2001 | Chevrolet | Cavalier | Lordstown | 17268700 | 17282956 |
2001 | Chevrolet | Cavalier | Ramos Arizpe | 1S169440 | 1S179301 |
2001 | Oldsmobile | Alero | Lansing C | 1C169683 | 1C211264 |
2001 | Pontiac | Sunfire | Lordstown | 17268727 | 17282943 |
2001 | Pontiac | Grand Am | Lansing C | 1C179061 | 1C209391 |
2001 | Pontiac | Grand Am | Lansing M | 1M572984 | 1M609867 |
Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved.]
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number | Description | Qty/ Vehicle |
---|---|---|
24211330 | Converter, 4T40-E Torque | 1 (if Req'd) |
24218104 | Transaxle, Goodwrench Remanufactured 4T40-E (N car) | 1 (if Req'd) |
24218101 | Transaxle, Goodwrench Remanufactured 4T40-E (J car) | 1 (if Req'd) |
08677453 | Seal, Turbine Shaft O-ring | 1 (if Req'd) |
12378470 - U.S. 10952622 - Canada | Fluid, DEXRON®III Auto Trans | As Required |
Important: Although all service transaxles are labeled "remanufactured", transaxles supplied for this campaign during the 2001 model year will be new, original equipment transaxles.
Important: It is estimated that only 33% of involved vehicles will require converter or transaxle replacement. Please order parts accordingly.
Important: The service procedure contained in this campaign is different from the service procedure fond in the appropriate service manuals. As a result, the labor time allowance has been revised to correspond with this new service procedure. In the near future, the service manuals and labor time guides will be updated with this new information.
Important: This paint stripe is on the transaxle side of the converter, hub side of the weld, not the flex plate side of the weld.
4.1. | Rotate the engine crankshaft while closely inspecting for the paint stripe. |
4.2. | Record the paint stripe color on the repair order. |
• | If the paint stripe is Green, further diagnosis must be performed. A second crankshaft rotation may be necessary to detect the green stripe as other colors can be present. Reinstall the lower air deflector if equipped. Proceed to Transaxle R&R for the vehicle you are inspecting. |
• | If no paint stripe is found, or the stripe is any color other than green, reinstall the transaxle torque converter inspection cover. Tighten the bolts to 10 N·m (89 lb in). Proceed to Step 5. |
Caution: Before servicing any electrical component, the ignition key must be in the OFF or LOCK position and all electrical loads must be OFF, unless instructed otherwise in these procedures. If a tool or equipment could easily come in contact with a live exposed electrical terminal, also disconnect the negative battery cable. Failure to follow these precautions may cause personal injury and/or damage to the vehicle or its components.
7.1. | Install Bracket Assembly J 28467-6A to the support fixture. |
7.2. | Install Hook Assembly J 28467-8A to the left rear engine lift hook and the bracket assembly. |
7.3. | Install Lift Hook Wing Nut and Washer J 28467-34 to the hook assembly. |
7.4. | Spin wing nut to end of travel to secure the engine and transaxle in place. |
Notice: Use only the recommended tool for separating the ball joint from the knuckle. Failure to use the recommended tool may cause damage to the ball joint and seal.
Notice: Care must be exercised to prevent the drive axle joints from being over-extended. When either end of the shaft is disconnected, over-extension of the joint could result in separation of the internal components and possible joint failure. Drive axle joint boot protectors should be used any time service is performed on or near the drive axles. Failure to observe this can result in interior joint or boot damage and possible joint failure.
• | Converter Julian Date: 332# / Time (Military): Anytime / Vehicle Mileage: Less than 100 / Action Required: A |
• | Converter Julian Date: 332# / Time (Military): Anytime / Vehicle Mileage: More than 100 / Action Required: B |
• | Converter Julian Date: 333# / Time (Military): Before 10:00 hrs / Vehicle Mileage: Less than 100 / Action Required: A |
• | Converter Julian Date: 333# / Time (Military): Before 10:00 hrs / Vehicle Mileage: More than 100 / Action Required: B |
• | Converter Julian Date: 333# / Time (Military): After 10:00 hrs / Vehicle Mileage: NA / Action Required: C |
- | A. Replace the torque converter and reinstall the original transaxle. Proceed to Step 36. |
- | B. Flush the transmission cooler and the lines using the procedure listed below. Replace the torque converter and the transaxle assembly with a new assembly. Proceed to Step 41. |
- | C. Reinstall the original converter and transaxle assembly. Proceed to Step 46. |
• | Transaxle side mount. Tighten the bolts to 66 N·m (49 lb ft) |
• | Shift cable bracket |
• | Shift lever |
• | Park/Neutral position switch. Tighten the bolts to 24 N·m (18 lb ft) |
• | Cooler pipe block stud |
• | Transaxle case bushing |
Notice: Ensure that the transaxle assembly is properly lined up to the engine (properly aligned and in-full contact with the engine) before installing the engine to transaxle bolts. Pulling the transaxle into place with the mounting bolts may cause the flex plate to fail in the future.
Tighten
Tighten the bolts and the studs to 90 N·m (66 lb ft)
Tighten
Tighten the bolts to 66 N·m (49 lb ft).
Tighten
Tighten the bolts to 62 N·m (42 lb ft).
Tighten
Tighten the bolts to 72 N·m (53 lb ft).
Tighten
Tighten the bolts to 110 N·m (71 lb ft).
Tighten
Tighten the bolt to 66 N·m (49 lb ft).
Tighten
Tighten the bolts to 120 N·m (89 lb ft).
Tighten
Tighten the bolts to 72 N·m (53 lb ft).
Tighten
Tighten the nuts to 55 N·m (41 lb ft) plus
180 degrees.
Important: Never loosen the ball joint nut to install the cotter pin. If the cotter pin slots will not line up, tighten the nut slightly.
Notice: Failure to lubricate the cooler line seals with DEXRON®III before installing the cooler line pipes into the seals may cause damage to the seals.
Tighten
Tighten to 8 N·m (71 lb in).
Caution: Before installing the wheels, remove any buildup of corrosion on the wheel mounting surface and brake drum or disc mounting surface by scraping and wire brushing. Installing wheels with poor metal-to-metal contact at the mounting surfaces can cause wheel nuts to loosen. This can cause a wheel to come off when the vehicle is moving, causing loss of control and possibly personal injury.
Notice: A torque wrench or J 39544 must be used to ensure that the wheel nuts are tightened to specification. Never use lubricants or penetrating fluids on the wheel stud, nuts, or mounting surfaces, as this can raise the actual torque on the nut without a corresponding torque reading on the torque wrench. Wheel nuts, studs, and mounting surfaces must be clean and dry. Failure to follow these instructions could result in wheel, nut and/or stud damage.
66.1. | Hand tighten all 5 lug nuts using the star pattern. |
66.2. | Tighten all 5 nuts to approximately 1/2 spec. using the star pattern. |
66.3. | Tighten all 5 nuts to full spec. using the star pattern. |
Tighten
Tighten the bolts to 14 N·m (124 lb in).
Tighten
Tighten the bolts to 90 N·m (66 lb ft).
Tighten
• | Tighten the stud to 25 N·m (18 lb ft). |
• | Tighten the nut to 18 N·m (13 lb ft). |
Tighten to 16 N·m (12 lb ft).
80.1. | Start the engine and allow the engine to idle until the transmission fluid temperature has reached at least 40°C (104°F). |
80.2. | Depress the brake pedal and move the gear shift lever through the gear ranges, pausing a few seconds in each range. Place the shift lever in Park. |
Caution: The engine must be running when the transmission fluid fill plug is removed, or excessive fluid loss will occur. Transmission fluid may be hot. Since the actual fluid level is unknown, stand clear when removing the fill plug. Have a container ready to capture any lost fluid. Do not turn the engine OFF with the fill plug removed, as you can be injured by hot transaxle fluid being expelled out of the oil fill opening. |
80.3. | With the engine running, and the shift lever in Park, raise the vehicle on a hoist. (The vehicle must be level.) Remove the transmission oil level control plug. |
80.4. | Check the fluid level. The fluid level should be even with the bottom of the threaded hole. Add DEXRON®III Automatic Transmission Fluid until the fluid drains from the hole. |
80.5. | Lower the vehicle. |
Caution: Before servicing any electrical component, the ignition key must be in the OFF or LOCK position and all electrical loads must be OFF, unless instructed otherwise in these procedures. If a tool or equipment could easily come in contact with a live exposed electrical terminal, also disconnect the negative battery cable. Failure to follow these precautions may cause personal injury and/or damage to the vehicle or its components.
7.1. | Install Bracket Assembly J 28467-6A to the support fixture. |
7.2. | Install Hook Assembly J 28467-8A to the left rear engine lift hook and the bracket assembly. |
7.3. | Install Lift Hook Wing Nut and Washer J 28467-34 to the hook assembly. |
7.4. | Spin wing nut to end of travel to secure the engine and transaxle in place. |
Notice: Use only the recommended tool for separating the ball joint from the knuckle. Failure to use the recommended tool may cause damage to the ball joint and seal.
Notice: Care must be exercised to prevent the drive axle joints from being over-extended. When either end of the shaft is disconnected, over-extension of the joint could result in separation of the internal components and possible joint failure. Drive axle joint boot protectors should be used any time service is performed on or near the drive axles. Failure to observe this can result in interior joint or boot damage and possible joint failure.
• | Converter Julian Date: 332# / Time (Military): Anytime / Vehicle Mileage: Less than 100 / Action Required: A |
• | Converter Julian Date: 332# / Time (Military): Anytime / Vehicle Mileage: More than 100 / Action Required: B |
• | Converter Julian Date: 333# / Time (Military): Before 10:00 hrs / Vehicle Mileage: Less than 100 / Action Required: A |
• | Converter Julian Date: 333# / Time (Military): Before 10:00 hrs / Vehicle Mileage: More than 100 / Action Required: B |
• | Converter Julian Date: 333# / Time (Military): After 10:00 hrs / Vehicle Mileage: NA / Action Required: C |
- | A. Replace the torque converter and reinstall the original transaxle. Proceed to Step 42. |
- | B. Flush the transmission cooler and the lines using the procedure listed below. Replace the torque converter and the transaxle assembly with a new assembly. Proceed to Step 47. |
- | C. No further action is required, reinstall transaxle. Proceed to Step 52. |
• | Transaxle front mount. Tighten the bolts to 130 N·m (96 lb ft) |
• | Transaxle side mount. Tighten the bolts to 66 N·m (49 lb ft) |
• | Shift cable bracket |
• | Park/Neutral position switch. Tighten the bolts to 24 N·m (18 lb ft) |
• | Cooler pipe block stud |
• | Transaxle case bushing |
• | 2 wire retaining clips |
Notice: Ensure that the transaxle assembly is properly lined up to the engine (properly aligned and in-full contact with the engine) before installing the engine to transaxle bolts. Pulling the transaxle into place with the mounting bolts may cause the flex plate to fail in the future.
Tighten
Tighten the bolts and the studs to 90 N·m (66 lb ft)
Tighten
Tighten the bolts to 62 N·m (42 lb ft).
Tighten
Tighten the bolts to 55 N·m (41 lb ft).
Tighten
Tighten the bolts to 72 N·m (53 lb ft).
Tighten
Tighten the bolts to 66 N·m (49 lb ft).
Tighten
Tighten the bolts to 245 N·m (180 lb ft)
plus 180 degrees rotation.
Tighten
Tighten the bolts to 115 N·m (84 lb ft) plus
120 degrees rotation.
Tighten
Tighten the bolt to 110 N·m (81 lb ft).
Tighten
Tighten the bolt to 110 N·m (81 lb ft).
Tighten
Tighten the bolts to 66 N·m (49 lb ft).
Tighten
Tighten the bolt to 75 N·m (55 lb ft).
Tighten
Tighten the nuts to 17 N·m (13 lb ft).
Tighten
Tighten the nuts and bolt to 66 N·m (49 lb ft).
Tighten
Tighten the bolts to 110 N·m (81 lb ft).
Tighten
Tighten the nuts to 55 N·m (41 lb ft) plus
180 degrees.
Important: Never loosen the ball joint nut to install the cotter pin. If the cotter pin slots will not line up, tighten the nut slightly.
Notice: Failure to lubricate the cooler line seals with DEXRON®III, before installing the cooler line pipes into the seals, may cause damage to the seals.
Tighten
Tighten to 8 N·m (71 lb in).
Caution: Before installing the wheels, remove any buildup of corrosion on the wheel mounting surface and brake drum or disc mounting surface by scraping and wire brushing. Installing wheels with poor metal-to-metal contact at the mounting surfaces can cause wheel nuts to loosen. This can cause a wheel to come off when the vehicle is moving, causing loss of control and possibly personal injury.
Notice: A torque wrench or J 39544 must be used to ensure that the wheel nuts are tightened to specification. Never use lubricants or penetrating fluids on the wheel stud, nuts, or mounting surfaces, as this can raise the actual torque on the nut without a corresponding torque reading on the torque wrench. Wheel nuts, studs, and mounting surfaces must be clean and dry. Failure to follow these instructions could result in wheel, nut and/or stud damage.
77.1. | Hand tighten all 5 lug nuts using the star pattern. |
77.2. | Tighten all 5 nuts to approximately 1/2 spec. using the star pattern. |
77.3. | Tighten all 5 nuts to full spec. using the star pattern. |
Tighten
Tighten the bolts to 14 N·m (124 lb in).
Tighten
Tighten the bolts to 90 N·m (66 lb ft).
90.1. | Start the engine and allow the engine to idle until the transmission fluid temperature has reached at least 40°C (104°F). |
90.2. | Depress the brake pedal and move the gear shift lever through the gear ranges, pausing a few seconds in each range. Place the shift lever in Park. |
Caution: The engine must be running when the transmission fluid fill plug is removed, or excessive fluid loss will occur. Transmission fluid may be hot. Since the actual fluid level is unknown, stand clear when removing the fill plug. Have a container ready to capture any lost fluid. Do not turn the engine OFF with the fill plug removed, as you can be injured by hot transaxle fluid being expelled out of the oil fill opening. |
90.3. | With the engine running, and the shift lever in Park, raise the vehicle on a hoist. (The vehicle must be level.) Remove the transmission oil level control plug. |
90.4. | Check the fluid level. The fluid level should be even with the bottom of the threaded hole. Add DEXRON®III Automatic Transmission Fluid until the fluid drains from the hole. |
90.5. | Lower the vehicle. |
GM studies indicate that plugged or restricted transmission oil coolers and pipes cause insufficient transmission lubrication and elevated operating temperatures which can lead to premature transmission wear-out. Following published procedures for transmission oil cooler flushing and flow checking could have prevented many cases. This procedure includes flushing and flow checking the auxiliary transmission oil cooler, if equipped. GM requires that transmission oil cooler flushing and flow checking be performed whenever a transmission is removed from the vehicle for service within warranty, including:
Goodwrench SRTA
Major overhaul
Torque converter replacement
Oil pump replacement
• | J 35944-A Transmission Oil Cooler and Line Flusher |
• | J 35944-22 Transmission Oil Cooler Flushing Fluid |
• | J 35944-440 Cooler Flushing Adapter |
• | Measuring cup |
• | Funnel |
• | Water supply (hot water recommended) |
• | Water hose (at least 5/8 in (16mm) ID) |
• | Shop air supply (with water/oil filters, regulators and pressure gauge) |
• | Air chuck (with clip if available) |
• | Oil drain container |
• | Five gallon (19L) pail with lid |
• | Eye protection |
• | Rubber gloves |
Important: Do not substitute with solutions that contain alcohol or glycol. Use of solutions that contain alcohol or glycol may damage the J 35944-A, oil cooler components or transmission components.
The flushing fluid (J 35944-22) is environmentally safe, yet powerful enough to cut through transmission fluid to dislodge any contaminants from the cooler. The safety precautions on the label regarding potential skin and eye irritations associated with prolonged exposure, are typical precautions that apply to many similar cleaning solutions. It should be noted that, use of other non-approved fluids for cooler flushing could have an adverse reaction to the seals inside the transmission.
Important: Flushing for approximately 2 minutes in each cooler line direction will result in a total of about 8-10 gallons of waste fluid. This mixture of water and flushing fluid is to be captured in a five-gallon bucket or similar container.
For US
Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels for US dealers can be obtained from Dealer Support Materials by calling 1-888-549-6152 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.
For Canada
Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Campaign Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP91 when ordering.
Submit a Product Campaign Claim with the information indicated below.
Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours* | Net Item | ||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Inspect Torque Converter, no replacements required | N/A | N/A | N/A | MA-96 | V0705 | 0.2 | N/A | ||||||||||||||||
J-car | |||||||||||||||||||||||
N-car | 0.3 | ||||||||||||||||||||||
Inspect Torque Converter and replace Converter | 1 | 24211330 | ** | MA-96 | V0706 | 3.7 | *** | ||||||||||||||||
J-car | |||||||||||||||||||||||
N-car | 3.8 | ||||||||||||||||||||||
Inspect Torque Converter and replace Transaxle | 1 | 24218101 | ** | MA-96 | V0707 | 4.8 | *** | ||||||||||||||||
J-car | |||||||||||||||||||||||
N-car | 5.0 | ||||||||||||||||||||||
Floor Plan Reimbursement | N/A | N/A | N/A | MA-96 | V0708 | N/A | **** | ||||||||||||||||
* -- For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours". ** -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus applicable Mark-Up for torque converter or transaxle needed to complete the repair. *** -- The amount identified in the "Net Item" column should represent the sum total of the Current GMSPO Net Price plus applicable Mark-Up for fluids needed to perform the required repairs. **** (U.S.) -- The amount identified in the "Net Item" column should represent the dollar amount shown below:
**** (Canada) -- The amount identified in the "Net Item" column should represent the dollar amount calculated at invoice amount x 4% ÷ 365 x number of days, which equals the reimbursement amount allowed as identified in the Floor Plan Reimbursement note below. (i.e. $25,000 x 4% ÷ 365 x number of days (10) = $27.40) |
Refer to the General Motors WINS Claim Processing Manual for details on Product Campaign Claim Submission.
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of floor plan expense upon completion of this campaign. This reimbursement is limited to the number of days from the Stop Delivery message to receipt of the campaign parts and/or repair procedures. Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement should be charged as a "Net Item" amount expense using the campaign labor operation provided.
Customers will be notified of this campaign on their vehicles by General Motors (see copy of customer letter included with this bulletin).
All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
April, 2001Dear General Motors Customer:
We want your experience owning your 2001 Chevrolet Cavalier; Pontiac Sunfire, Grand Am or Oldsmobile Alero to be better than any other you've had ... which is why we're writing.
We have learned that your 2001 Chevrolet Cavalier; Pontiac Sunfire, Grand Am or Oldsmobile Alero may have been built with a condition in which the transaxle converter pump to stator bearing may premature fail. This may cause transaxle noise and failure.
We've made the correct parts available to your dealer so that if your 2001 Chevrolet Cavalier; Pontiac Sunfire, Grand Am or Oldsmobile Alero was built with this condition, it can be serviced as quickly as possible. This service will be performed for you at no charge .
We recommend that you contact your <Division> dealer to arrange a service date.
Presenting the attached card to your dealer will assist in making the necessary correction in the shortest possible time.
If you no longer own this vehicle, please check the appropriate box and provide new owner information, if available.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below:
Division | Number | Deaf, Hearing Impaired, or Speech Impaired* |
---|---|---|
Chevrolet | 1-800-222-1020 | 1-800-833-2438 |
Pontiac | 1-800-762-2737 | 1-800-833-7668 |
Oldsmobile | 1-800-442-6537 | 1-800-833-6537 |
Puerto Rico - English | 1-800-496-9992 |
|
Puerto Rico - EspaƱol | 1-800-496-9993 |
|
Virgin Islands | 1-800-496-9994 |
|
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY) |
Your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.
We sincerely regret any inconvenience this causes you. Also, we want you to know that we will continue to do everything we can to ensure that you are completely satisfied with your 2001 Chevrolet Cavalier, Pontiac Sunfire, Grand Am or Oldsmobile Alero and with <Division>.
General Motors Corporation
Enclosure