THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT, AS AMENDED, PROVIDES THAT EACH VEHICLE WHICH IS SUBJECT TO A RECALL CAMPAIGN OF THIS TYPE MUST BE ADEQUATELY REPAIRED WITHIN A REASONABLE TIME AFTER THE OWNER HAS TENDERED IT FOR REPAIR. A FAILURE TO ADEQUATELY REPAIR WITHIN 60 DAYS AFTER TENDER OF A VEHICLE IS PRIMA FACIE EVIDENCE OF FAILURE TO REPAIR WITHIN A REASONABLE TIME. IF THE CONDITION IS NOT ADEQUATELY REPAIRED WITHIN A REASONABLE TIME, THE OWNER MAY BE ENTITLED TO AN IDENTICAL OR REASONABLY EQUIVALENT VEHICLE AT NO CHARGE, OR TO A REFUND OF THE PURCHASE PRICE LESS A REASONABLE ALLOWANCE FOR DEPRECIATION.
IN ORDER TO AVOID HAVING TO PROVIDE THESE BURDENSOME SOLUTIONS, EVERY EFFORT MUST BE MADE TO PROMPTLY SCHEDULE AN APPOINTMENT WITH EACH OWNER AND TO REPAIR HIS VEHICLE AS SOON AS POSSIBLE. AS YOU WILL SEE IN READING THE ATTACHED COPY OF THE LETTER WHICH IS BEING SENT TO OWNERS, THE OWNER IS BEING INSTRUCTED TO CONTACT THE NEAREST PONTIAC ZONE OFFICE IF HIS DEALER DOES NOT REMEDY THE CONDITION WITHIN FIVE DAYS OF THE MUTUALLY AGREED UPON SERVICE DATE. IF THE CONDITION IS NOT REMEDIED WITHIN A REASONABLE TIME, HE IS INSTRUCTED ON HOW TO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION.
DEFECT INVOLVED
GENERAL MOTORS HAS DETERMINED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN SOME 1981 PONTIAC PHOENIX MODELS EQUIPPED WITH A V-6 ENGINE AND POWER STEERING. THE INVOLVED VEHICLES MAY HAVE BEEN ASSEMBLED WITH THE POWER STEERING HOSE(S) INCORRECTLY ROUTED. IF THIS CONDITION IS NOT CORRECTED, THE POWER STEERING HOSE MAY CONTACT THE EXHAUST MANIFOLD, RESULTING IN POSSIBLE DETERIORATION OF THE HOSE. HOSE FAILURE WOULD RESULT IN POWER STEERING FLUID LEAKAGE ON THE END EXHAUST MANIFOLD. UNDER CERTAIN CONDITIONS SMOKE AND/OR AN UNDERHOOD FIRE COULD THEN RESULT. SUCH A FIRE COULD, IN TIME, SPREAD TO THE PASSENGER COMPARTMENT AND CAUSE BURN INJURIES TO OCCUPANTS REMAINING IN THE VEHICE.
VEHICLE INVOLVED
INVOLVED ARE CERTAIN 1981 PONTIAC PHOENIX MODELS EQUIPPED WITH A V-6 ENGINE AND POWER STEERING AND ARE WITHIN THE FOLLOWING VEHICLE BREAKPOINTS:
PLANTS FROM TO
TARRYTOWN START OF PRODUCTION 1G2AY68X3BT105459 OKLAHOMA CITY START OF PRODUCTION 1G2AY68X7B6104295
DEALER CAMPAIGN RESPONSIBILITY
DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.
WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN IS TAKEN INTO YOUR NEW OR USED INVENTORY OR IT IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, YOU SHOULD TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE.
ALL INVOLVED VEHICLES THAT ARE IN DEALER INVENTORY ARE NOT TO BE SOLD BY THE DEALER UNTIL THIS CAMPAIGN MODIFICATION HAS BEEN COMPLETED.
OWNER NOTIFICATION
OWNERS OF VEHICLES INVOLVED IN THIS CAMPAIGN, WHOSE NAMES ARE ON RECORD AT THE TIME THE CAMPAIGN LISTS WERE PREPARED, WILL BE NOTIFIED BY PONTIAC MOTOR DIVISION (SEE COPY OF OWNER LETTER INCLUDED WITH THIS BULLETIN).
INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER COMPUTER LISTINGS. COMPUTER LISTINGS CONTAIN THE COMPLETE VEHICLE IDENTIFICATION NUMBER, OWNER NAME AND ADDRESS DATA, AND ARE FURNISHED TO THE INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. OWNER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW UP WITH OWNERS INVOLVED IN THIS CAMPAIGN.
THESE LISTINGS MAY CONTAIN OWNER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW UP NECESSARY TO COMPLETE THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN WAS NOT SHIPPED ANY INVOLVED VEHICLES.
SERVICE PROCEDURE
"SELECT APPLICABLE SERVICE PROCEDURE FROM THOSE NOTED BELOW BASED ON WHETHER THE VEHICLE IS EQUIPPED WITH OR WITHOUT AIR CONDITIONING (C60)"
SERVICE PROCEDURE AIR CONDITIONED VEHICLES: (VEHICLES ON CAMPAIGN LISTS ARE IDENTIFIED WITH A/C UNDER FIX COLUMN.)
1. INSPECT POWER STEERING RETURN HOSE ROUTING AND DETERMINE IF CLEARANCE BETWEEN THE RETURN HOSE AND EXHAUST MANIFOLD IS AT LEAST 40MM (1-9/16 INCHES).
2. DISCONNECT BOTH THE STEERING GEAR RETURN PIPE AND PRESSURE HOSE ASSEMBLIES AT THE POWER STEERING RACK AND PINION GEAR (VIEW A).
3. DISCONNECT THE PRESSURE HOSE ASSEMBLY AT THE PRESSURE SENSING SWITCH/OR CONNECTOR AND DISCARD.
4. INSTALL NEW PRESSURE HOSE ASSEMBLY, PART NUMBER 7839065 ROUTING THE HOSE AS SHOWN IN VIEW B AND TORQUE FITTINGS TO 28 NM (20 FT. LBS.)
5.A.CLEARANCE DETERMINED IN STEP 1 LESS THAN 40MM (1-9/16 INCHES). DISCONNECT RETURN HOSE AT THE RETURN PIPE ASSEMBLY (ENGINE MOUNTED) AND DISCARD THE HOSE AND STEERING GEAR RETURN PIPE ASSEMBLY.
6. CUT NEW HOSE, PART NUMBER 3786230, TO A LENGTH OF 16 INCHES AND SECURE TO NEW STEERING GEAR RETRUN PIPE ASSEMBLY, PART NUMBER 14036321, UTILIZING CLAMP, PART NUMBER 2494772. INSTALL NEW O RING, PART NUMBER 7829923, TO STEERING GEAR RETURN PIPE ASSEMBLY.
7. ROUTE AND POSITION NEW HOSE AND RETURN PIPE ASSEMBLY AS SHOWN IN VIEW A AND B, TORQUE FITTING AT THE STEERING GEAR TO 28 NM(20 FT.LBS.) AND SECURE HOSE TO THE RETURN PIPE ASSEMBLY (ENGINE MOUNTED) WITH CLAMP, PART NUMBER 2494772.
8. BLEED SYSTEM FOLLOWING SERVICE MANUAL PROCEDURE REFERENCE 1980 PONTIAC SERVICE MANUAL, PAGE 382-5.
9. ELEVATE VEHICLE AND REMOVE RIGHT FRONT WHEEL AND TIRE ASSEMBLY.
10. UTILIZING A ROUND FILE, REMOVE THE TWO RETENTION RIDGES ON CLIP, PART NUMBER 12010445 (REFERENCE VIEW C).
11. GAINING ACCESS THROUGH THE RIGHT FRONT WHEEL WELL, POSITION ALTERED CLIP, PART NUMBER 12010445, BETWEEN THE PRESSURE AND RETURN PIPE ASSEMBLIES AS SHOWN IN VIEW C AND LOCK CLIP IN POSITION.
12. REINSTALL RIGHT FRONT WHEEL AND TIRE ASSEMBLY, TORQUING LUG NUTS TO 125 NM (90 FT.LBS.) AND LOWER VEHICLE.
13. REINSPECT AND VERIFY PRESSURE AND RETURN HOSE ROUTINGS AND CLEARANCES AS NOTED BELOW:
A. PRESSURE HOSE TO ACCUMULATOR REFRIGERANT TUBE CLEARANCE 5MM (7/32 INCH) REFERENCE VIEW B).
B. RETURN PIPE ASSEMBLY TO ENGINE PIPE RETAINING BRACKET POSITION 75MM (3 INCHES) (REFERENCE: VIEW C AND D).
C. RETURN HOSE TO PRESSURE AND RETURN PIPE ASSEMBLIES (ENGINE MOUNTED) 5MM (7/32 INCH)(REFERENCE: VIEW C).
SERVICE PROCEDURE NON-AIR CONDITIONED VEHICLES: (VEHICLES ON CAMPAIGN LISTS ARE IDENTIFIED WITH NON UNDER FIX COLUMN).
1. INSPECT POWER STEERING PRESSURE HOSE ROUTING AND, IF CLEARANCE BETWEEN HOSE AND EXHAUST MANIFOLD IS LESS THAN 40MM (1-9/16 INCHES), PROCEED TO AND FOLLOW SERVICE PROCEDURE FOR AIR CONDITIONED VEHICLES.
2. INSPECT POWER STEERING RETURN HOSE ROUTING AND, IF CLEARANCE BETWEEN HOSE AND EXHAUST MANIFOLD IS 40MM (1 9/16 INCHES) OR MORE, PROCEED TO STEP 7 (REFERENCE: VIEW C).
3. DISCONNECT THE RETURN HOSE AND STEERING GEAR PIPE ASSEMBLY AND DISCARD.
4. CUT NEW HOSE, PART NUMBER 3786230 TO A LENGTH OF 16 INCHES AND SECURE TO NEW STEERING GEAR RETURN PIPE ASSEMBLY, PART NUMBER 10436321, UTILIZING CLAMP, PART NUMBER 2494772. INSTALL NEW O RING, PART NUMBER 7829923 TO STEERING GEAR RETURN PIPE ASSEMBLY.
5. ROUTE AND POSITION NEW HOSE AND RETURN PIPE ASSEMBLY AS SHOWN IN VIEW A AND B, TORQUE FITTING AT THE STEERING GEAR TO 28 NM (20 FT.LBS.) AND SECURE HOSE TO THE RETURN PIPE ASSEMBLY (ENGINE MOUNTED) WITH CLAMP, PART NUMBER 2494772.
6. BLEED SYSTEM FOLLOWING SERVICE MANAUL PROCEDURE (REFERENCE 1980 PONTIAC SERVICE MANUAL PAGE 3B2-5).
7. ELEVATE VEHICLE AND REMOVE RIGHT FRONT WHEEL AND TIRE ASSEMBLY.
8. UITLIZING A ROUND FILE, REMOVE THE TWO RETENTION RIDGES ON CLIP, PART NUMBER 12010445 (REFERNCE: VIEW C).
9. GAINING ACCESS THROUGH THE RIGHT FRONT WHEEL WELL, POSITION ALTERED CLIP, PART NUMBER 12010445, BETWEEN THE PRESSURE AND RETURN PIPE ASSEMBLIES AS SHOWN IN VIEW C AND LOCK CLIP IN POSITION.
10. REINSTALL RIGHT FRONT WHEEL AND TIRE ASSEMBLY, TORQUING LUG NUTS TO 125 NM (90 FT.LBS.) AND LOWER VEHICLE.
11. REINSPECT AND VERIFY PRESSURE AND RETURN HOSE ROUTINGS AND CLEARANCES AS NOTED BELOW: A. RETURN PIPE ASSEMBLY TO ENGINE PIPE RETAINING BRACKET POSITION 75MM (3 INCHES) (REFERENCE: VIEW C AND D). B. RETURN HOSE TO PRESSURE AND RETURN PIPE ASSEMBLIES (ENGINE MOUNTED) 5MM (7/32 INCH)(REFERENCE: VIEW C).
UPON COMPLETION OF APPLICABLE SERVICE PROCEDURE INSTALL CAMPAIGN IDENTIFICATION LABEL
EACH VEHICLE MODIFIED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS SERVICE PROCEDURE WILL REQUIRE A CAMPAIGN IDENTIFICATION LABEL. EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER, THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE, AND THE DATE VEHICLE WAS CAMPAIGNED. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR BALLPOINT PEN. WHEN INSTALLING LABEL, CLEAN THE SURFACE OF THE RADIATOR UPPER MOUNTING PANEL AND APPLY THE CAMPAIGN LABEL.
ENCLOSED WITH YOUR COPY OF THIS BULLETIN ARE THE FOLLOWING
A LIST OF THOSE VEHICLES INVOLVED, WHICH OUR RECORDS INDICATE ARE IN YOUR GEOGRAPHICAL AREA, IS ATTACHED FOR YOUR FOLLOW UP. ADVISE THE ZONE IF VEHICLES APPEARING ON THE ATTACHED LIST ARE NOT IN YOUR AREA. (IF A LIST OF VEHICLES IS NOT ATTACHED, OUR RECORDS INDICATE NO AFFECTED VEHICLE IN YOUR AREA.)
A SPECIAL COMPUTER DATA CARD (FORM 4425) IS FURNISHED FOR EACH VEHICLE ON YOUR LIST FOR REPORTING COMPLETION. CAMPAIGN IDENTIFICATION LABELS ARE FURNISHED FOR INSTALLATION ON THE REDIATOR UPPER MOUNTING PANEL TO IDENTIFY CARS COMPLETED.
IF A VEHICLE HAS BEEN TRANSFERRED OR SOLD TO ANOTHER LOCATION, PLEASE COMPLETE THE NEW NAME AND ADDRESS SECTION OF THE ENCLOSED FORM 4425 AND FORWARD TO YOUR PONTIAC ZONE OFFICE.
PARTS INFORMATION
PARTS REQUIRED TO COMPLETE THIS MODIFICATION ARE TO BE OBTAINED AS SHOWN BELOW:
PART NUMBER PART DESCRIPTION
7839065 POWER STEERING PRESSURE HOSE
AIR CONDITIONED CARS: ONE (1) HOSE FOR EACH CAR ON YOUR LIST WILL BE SHIPPED DIRECT TO DEALERS AT NO CHARGE. (DEALERS HAVING MORE THAN TWO (2) A/C CARS WILL RECEIVE THE HOSES ON A PRORATE BASIS UNTIL TOTAL QUANTITY IS SHIPPED.)
NON AIR CONDITIONED CARS: IF VEHICLE REQUIRES HIGH PRESSURE HOSE, CONTACT YOUR ZONE TO OBTAIN HOSES AS NEEDED. THEY WILL BE FORWARDED AT NO CHARGE.
12010445 PLASTIC CLIP
ONE (1) PLATIC CLIP FOR ALL VEHICLES ON YOUR CAMPAIGN LIST WILL BE SHIPPED DIRECT TO DEALERS AT NO CHARGE
14036321 STEERING GEAR RETURN PIPE ASSEMBLY (INLET PIPE)
7829923 O RING
WHEN REPLACEMENT OF POWER STEERING RETURN HOSE IS REQUIRED, CONNECT YOUR ZONE OFFICE, THE INLET PIPE AND O RING SEAL WILL BE FORWARDED AT NO CHARGE.
7828506 POWER STEERING RETURN HOSE (10 FT. ROLL)
OBTAIN ONE (1) PIECE 16 INCHES LONG FROM DEALER STOCK WHEN REQUIRED.
2494772 SCREW TYPE HOSE CLAMPS (2)
OBTAIN TWO (2) HOSE CLAMPS FROM DEALER STOCK WHEN REQUIRED.
RECORDING COMPLETION
CAMPAIGN COMPLETION WILL BE RECORDED FROM PROPERLY COMPLETED AND PAID WARRANTY CLAIMS AND DEALER COMPLETION OF SPECIAL COMPUTER DATA CARDS. OWNERS ARE BEING ASKED TO PRESENT THE OWNER REPLY CARD FOR IDENTIFICATION TO THEIR DEALER AT THE TIME THEY BRING IN THEIR VEHICLE TO HAVE THE CAMPAIGN PERFORMED.
THE COMPUTER DATA CARDS FOR THE VEHICLES SHOWN ON YOUR LIST ARE INCLUDED WITH THIS BULLETIN. THIS CARD IS PREPRINTED WITH THE V.I. NUMBER, DEALER CODE AND CAMPAIGN NUMBER. UPON COMPLETION OF THE REPAIR, THE CARD SHOULD IMMEDIATELY BE COMPLETED, INCLUDING REPAIR ORDER NUMBER, DATE OF REPAIR AND SIGNATURE OF PERSON VERIFYING THE REPAIRS AND FORWARDED TO SERVICE DEPARTMENT, PONTIAC MOTOR DIVISION, ONE PONTIAC PLAZA, PONTIAC, MICHIGAN 48053.
ADDITIONAL CARDS AND CAMPAIGN LABELS ARE AVAILABLE FROM YOUR ZONE OFFICE SERVICE DEPARTMENT.
DEALERS SHOULD STILL SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NROMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:
(NOTICE: A COMPLETED WARRANTY CLAIM IS TO BE KEPT AS A PERMANENT RECORD OF COMPLETION.)
WARRANTY CREDIT
A SEPARATE REPAIR ORDER MUST BE USED FOR EACH VIN.
(LABOR)
THE NEW LABOR OPERATIONS LISTED BELOW ARE ASSIGNED SPECIFICALLY FOR THIS CAMPAIGN.
USE ONLY ONE OF THE LABOR OPERATIONS LISTED PER VEHICLE.
LABOR TROUBLE OTHER * NO. OF PARTS OPERATION CODE TIME LABOR PARTS REQ.D. ALLOWANCE
I. V0560 96 0.4 HR 0.1 HR 1 $ .08
DESCRIPTION: V-6 ENGINE, POWER STEERING WITHOUT A/C. INSPECT BOTH PRESSURE AND RETURN POWER STEERING HOSES AND INSTALL PLASTIC CLIP ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN. NO FURTHER ACTION REQUIRED.
LABOR TROUBLE OTHER * NO. OF PARTS OPERATION CODE TIME LABOR PARTS REQ. ALLOWANCE
II. V0561 96 0.6 HR 0.1 HR 5 $ 4.17
DESCRIPTION: V-6 ENGINE, POWER STEERING WITHOUT A/C. INSPECT POWER STEERING PRESSURE HOSE, REPLACE POWER STEERING RETURN HOSE AND INSTALL PLASTIC CLIP ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN.
III. V0562 96 0.8 HR 0.1 HR 6 $10.51
DESCRIPTION: V-6 ENGINE, POWER STEERING WITHOUT A/C. INSPECT AND REPLACE BOTH PRESSURE AND RETRUN POWER STEERING HOSES, INSTALL PLASTIC CLIP ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN
IV. V0563 96 0.8 HR 0.1 HR 2 $ 6.72
DESCRIPTION: V-6 ENGINE, POWER STEERING WITH A/C. INSPECT POWER STEERING RETURN HOSE, REPLACE POWER STEERING PRESSURE HOSE, INSTALL PLASTIC CLIP ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN.
V. V0564 96 0.8 HR 0.1 HR 6 $10.51
DESCRIPTION: V-6 ENGINE, POWER STEERING WITH A/C. INSPECT AND REPLACE BOTH POWR STEERING PRESSURE AND RETURN HOSES, INSTALL PLASTIC CLIP ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN.
*IN ADDITION, DEALERSHIPS WILL RECEIVE 0.1 HOURS CREDIT FOR DEALER ADMINISTRATIVE SERVICES ASSOCIATED WITH THIS CAMPAIGN. THE 0.1 HOURS ALLOWANCE IS TO BE ENTERED IN THE "OTHER LABOR HOURS" FIELD WITH EACH CAMPAIGN REPAIR LISTED FOR CREDIT. THIS ENTRY WILL NOT REQUIRE ZONE AUTHORIZATION."
TROUBLE CODE 96 MUST BE USED WITH THE LABOR OPERATION.
PARTS
LIST THE APPLICABLE PARTS ALLOWANCE UNDER THE SUBLET DEALER MATERIAL TOWING COLUMN... THIS REPRESENTS 30% OF DEALER NET. THE PARTS ALLOWANCE DOES REFLECT AN APPLICABLE AMOUNT OF POWER STEERING FLUID, HOSE AND HOSE CLAMPS WHEN USED AS SPECIFIED.
PART NUMBERS AND QUANTITIES ARE NOT TO BE LISTED ON THE WARRANTY CLAIM.
(CREDITING)
DEALERS WILL BE CREDITED VIA WARRANTY DOCUMENT OR TERMINAL TRANSMISSION, WHICHEVER IS THEIR NORMAL METHOD OF SUBMISSION FOR PAYMENT. CLAIMS MUST CONTAIN ALL INFORMATION REQUIRED AND SHOULD LIST THE LABOR OPERATION AS OUTLINED.
REPAIRS SUBMITTED FOR VEHICLES NOT INVOLVED IN THE CAMPAIGN WILL NOT BE PAID.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.