Advance Service Information Update - Static or Whine Noise Heard From Radio Speakers (Replace DVD Player)
| Subject: | Static or Whine Noise Heard From Radio Speakers (Replace DVD Player) |
| Models: | 2004 Chevrolet Venture |
| 2004 Pontiac Montana |
| with Rear Seat Entertainment Package DVD Player (RPO U32) and Digital Audio System S-Band (XM® Radio) (RPO U2K) |
This bulletin is being revised to provide the correction and warranty information, which is now available for Advanced Service Information Bulletin Number 04-08-44-001. Please discard Corporate Bulletin Number 04-08-44-001 (Section 08 -- Body and Accessories).
Condition
Some customers may comment on a static or whine type noise coming from the radio speakers. This noise occurs when the DVD player is in the off position and the customer is listening to XM® Radio. The noise is most apparent on channel 0, the pause between station switches, and on some talk radio stations.
Cause
This condition may occur because the DVD system shuts off a signal to the right and left speaker but does not have a switch on the circuit board to shut off the ground. The noise is being passed through the ground and back into the system.
Correction
Replace the DVD player. Refer to the DVD Player Replacement procedure in the Entertainment sub-section of the Service Manual (SI Document ID #1254330).
Part Information
Replacement DVD players can be obtained through Model Electronics at 1-800-433-9657. Use the Tech 2® to retrieve the DVD player part number.
Warranty Information
For vehicles repaired under warranty, use:
Labor Operation | Description | Labor Time |
|---|---|---|
R5520 | DVD Player -- Replace | Use Published Labor Time |
