Customer Satisfaction - A/C Compressor Clutch Drive Replacement

Some customers may comment on an abnormal A/C compressor noise during A/C ON in certain 2007 and 2008 model year Matiz/Spark vehicles.

Dealers are required to replace the A/C compressor clutch drive with a new one.

Involved are certain 2007 and 2008 Chevrolet Matiz / Spark vehicles.

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using GMVIS. Not all vehicles within the above breakpoints may be involved.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.

Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Tools Required

DW-610-010 Clutch hub holding tool (if available) or Air tool

1. Raise and suitably support the vehicle.
2. Remove the front RH wheel to secure working place.



3. Remove the front RH water deflector. Remove the three screws.




Important: If the clutch hub holding tool (1) is available, use it to keep the clutch drive plate as shown below.

Submit a Product Claim with the information indicated below:

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through December 31, 2007.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through December 31, 2007, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear Matiz/Spark Owner:

Notice of Customer Satisfaction Program

2007/ 2008 Chevrolet Spark/Matiz (or Pontiac Matiz)

This is a notice to inform you of a customer satisfaction program that Chevrolet (or Pontiac) has decided to address a potential problem with the A/C compressor in your Matiz / Spark.

Chevrolet (or Pontiac) has received the customer complaints that an abnormal noise occurs in the assembly of A/C compressor in some 2007 & 2008 Matiz / Spark vehicles. In response, Chevrolet (or Pontiac) engineers found that a noise may annoy owners occurring out of the lack of friction when clutch drive engages into clutch pulley while air conditioner is running.

Thus, you are kindly requested to visit your local Chevrolet (or Pontiac) Dealer or Authorized Service Center (ASC) to have the vehicle repaired properly and immediately, if your car is within the following range:

- Matiz/Spark (VIN* 7C322111 ~ 8C348585)

* VIN=Vehicle Identification Number

Suspect clutch drive of A/C compressor in your car will be replaced with no cost to you. This service should take about one hour, so to minimize waiting time, you are recommended to make an appointment in advance.

If you have any question, please feel free to contact Chevrolet (or Pontiac) Customer Assistance Center.

We apologize for the inconvenience.

Chevrolet/Pontiac Customer Relations Department