CAMPAIGN:4T60E SECOND GEAR CLUTCH REACTION PLATES. Pontiac Grand Prix 1995

Subject: CUSTOMER SATISFACTION CAMPAIGN 95-C-08 TRANSAXLE IMPROPERLY STAMPED SECOND CLUTCH REACTION (STEEL) PLATES

Models Affected: 1995 PONTIAC BONNEVILLE, GRAND AM AND TRANS SPORT

TO: ALL PONTIAC DEALERS

CONDITION

General Motors has determined that certain 1995 Pontiac Bonneville, Grand Am and Trans Sport model vehicles with the HYDRA-MATIC 4T60-E transaxle may have been built with second clutch reaction (steel) plates that were improperly manufactured. This condition could result in premature wear of the second clutch assembly at low mileage and may cause the transaxle to lose second gear and eventually become inoperative.

To correct this condition, dealers are to replace the suspect transaxle with a new transaxle.

VEHICLES INVOLVED

Involved are certain 1995 Pontiac Bonneville, Grand Am and Trans Sport model vehicles built with 4T60-E transaxle Julian Dates of 258, 259, 262 (may be stamped 292), 263 and 264 (September 15, 1994 through September 21, 1994) within the following VIN breakpoints:

UP TO AND YEAR MODEL PLANT BEGINNING INCLUDING ------------------------------------------------------- 1995 Bonneville Orion S4219110 S4221386 1995 Grand Am Lansing SC705309 SC722537 1995 Grand Am Lansing SM514036 SM517230

Only three involved Trans Sports - ST207019, ST207024, ST207025

NOTICE: Only certain vehicles within these ranges are affected. Please check your dealer campaign listing or the Vehicle Information Service System (VISS) for campaign involvement of suspect vehicles.

Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign,

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

PARTS INFORMATION

Parts required to complete this campaign are to be ordered from General Motors Service Parts Operations (GMSPO). To ensure these parts are obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instructions code, but on an advise code (2).

4T60-E Engine Axle Transaxle Model Model Disp./RPO Ratio Part Number ----- ------ --------- ----- ----------- Bonneville 5ASW 3.8L/L38 2.84 24202028 5BXW 3.8L/L36 3.06 24202031 Grand Am 5PCW 2.3L/LD2 3.68 24201792 5WFW 3.1L/L82 2.93 24201791 Trans Sport 5KUW 3.8L/L27 3.06 24201793

The original transaxle assembly must be placed in the replacement transaxle container and returned through normal channels to GMSPO as soon as possible.

IMPORTANT: Transaxle cores must be returned to GMSPO as soon as possible to ensure timely core charge reimbursement.

OWNER NOTIFICATION

Owners will be notified of this campaign on their vehicle by Pontiac Division (see copy of owner letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the Service Procedure of this campaign bulletin before owners take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owner of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin, This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

1. Raise the vehicle on a hoist and inspect the transaxle identification nameplate.

- If the transaxle Julian Date information indicates 258, 259, 262, 263, 264, or 292, the transaxle MUST BE REPLACED; go to step 2.

- If the transaxle Julian Date information is other than listed above, DO NOT REPLACE the transaxle; go to step 4.

2. Replace the transaxle assembly. See the appropriate 1995 Service Manual, Section 7A, for the transaxle replacement procedure.

IMPORTANT: Transaxle cooler and lines must be flushed when replacing transaxle.

3. The removed transaxle assembly must be crated in the original shipping container and returned in the usual manner with the appropriate information included.

IMPORTANT: Transaxle cores must have a completed Product Feedback form attached. The Product Feedback form MUST include the VIN, mileage and campaign number. This information will aid in the timely processing of transaxle cores,

4. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle modified in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number, the five digit dealer code of the dealer performing the campaign service, and the date the vehicle was campaigned. This information may be inserted with a typewriter or ballpoint pen. Install the label only on a clean, dry surface of the radiator baffle where it is readily visible. (Additional campaign labels are available on stationery order as Form 7201-709.)

CLAIM INFORMATION

A separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.

DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS: *Other Failure Labor Labor Labor Operation Code Operation Hours Hours --------- ---------------------------------- Inspect Transaxle ONLY 96 V9300 0.2 0.1

Inspect and Replace Bonneville 96 V9301 6.0 0.1 Transaxle, Including Grand Am 6.5 Cooler Flush & Toe-In Trans Sport 6.0 Check & Adjustment

ADD: Locking Wheel Covers/Nuts 0.1

* In addition, dealerships will receive 0.1 hours credit for dealer administrative services associated with this campaign. The 0.1 hours allowance is to be entered in the "Other Labor Hours" field with each campaign repair listed for credit. This entry will not require authorization.

FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

The "Parts Allowance" should be $1,125,00 (allowance for the transaxle for this campaign ONLY) plus the sum total of the DEXTRON III GMSPO Dealer Net Price plus 40% dealer handling allowance.

Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all information required and should list the labor operation as outlined.

RECORDING COMPLETION

Repairs submitted for vehicles not involved in the campaign will not be paid.

Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.

Dear Pontiac Owner:

This notice is to inform you that General Motors is conducting a Customer Satisfaction recall that include's your vehicle.

REASON FOR RECALL

WHAT WE WILL DO

To correct this condition, dealers are to replace the suspect transaxle with a new transaxle.

This service will be performed for you at no charge.

WHAT YOU SHOULD DO

Please contact your Pontiac dealer as soon as possible to arrange a service date.

Instructions have been sent to your Pontiac Dealer and parts are available. The labor time necessary to perform this service correction is approximately fifteen (15) minuted to seven (7) hours, but you should ask how much additional time your dealer will need to schedule and process your vehicle.

The enclosed Campaign Owner Reply Card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or - traded your vehicle, please let us know by completing the postage-paid Owner Reply Card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

PONTIAC DIVISION General Motors Corporation

Object Number: 81093 Size: FS

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.