GM Service Manual Online
For 1990-2009 cars only
Makes 🢒 Pontiac 🢒 2000 🢒 Grand Am 🢒 Body and Accessories 🢒 Entertainment 🢒 Compact Disc Inoperative

Step

Action

Value(s)

Yes

No

1

Did you review the Radio/Audio System Operation?

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Go to Step  2

Go to Radio/Audio System Operation

2
  1. Turn ON the ignition, with the engine OFF.
  2. Turn ON the radio.
  3. Insert a compact disc (CD) and operate.

Is the CD skipping or mute?

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Go to Step  3

Go to Step  4

3

Inspect the disc for one of the following conditions:

    • Improper insertion
    • Scrathes
    • Dirt
    • Fingerprints

Are any of the conditions present?

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Go to Step  5

Go to Step  6

4

Observe the CD player for the following condition:

    • ERR is displayed.
    • The disc is ejected.

Do either of the conditions exist?

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Go to Step  7

Go to Step  3

5

Clean or replace the disc.

Did you complete the cleaning or replacement?

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Go to Step  9

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6

Test the CD player with a known good disc.

Is the symptom still present?

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Go to Step  8

Go to Step  9

7

Inspect the disc for one of the following conditions:

    • The disc is inserted upside down.
    • The disc is dirty.
    • The disc is badly scratched.
    • The disc is wet. Moisture has condensed on the disc. This will occur when a cold disc is inserted into a hot player, or vice versa. Allow up to 1 hour in order for the condensation to evaporate.
    • Very high internal instrument panel temperatures may cause the disc to eject.

Is the symptom still present?

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Go to Step  8

Go to Step  9

8

Remove the radio for repair. Refer to Radio Replacement for service procedure.

Did you complete the repair?

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Go to Step  9

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9

Operate the system in order to verify the repair.

Did you correct the condition?

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System OK

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