SPECIAL POLICY: EXTERIOR PAINT ADHESION TO LOWER BODY

A durability feature on 1986 Pontiac Grand Am models is a chip resistant material applied to the lower portion of the car body, which is then covered by the car's paint finish. We have found that on some of these cars, the adhesion between the two materials maybe inadequate. On the affected cars, this condition may result in flaking or chipping of the paint finish from these lower portions of the car's body.

Vehicles Involved

Involved are certain 1986 Pontiac Grand Am models within the following VIN breakpoints:

Plant Beginning Up To And Including ----- --------- ------------------- Lansing (M) GC607202 GC612786

Owner Notification

Owners of vehicles involved in this Special Policy will be notified by Pontiac Division.

Special Policy Adjustment

General Motors will refinish all areas of the lower portion of the vehicle body in which the chip resistant material was applied should those areas exhibit excessive chipping or flaking of the basecoat/clearcoat finish.

This Special Policy covers both materials and labor for a period of three (3) years from the date the vehicle was originally placed in service, regardless of mileage.

Special Policy Procedure

1. Remove the basecoat/clearcoat from areas as shown in the illustration. In some cases the basecoat/clearcoat can be effectively removed by using an air hose to blow it away from the chip resistant material.

NOTE: Every effort should be made to leave as much of the chip resistant material as possible. Therefore, removal of the basecoat/clearcoat by sanding should be done very carefully using 400 paper and finishing with 600 paper.

2. Refinish areas by using recommended basecoat/clearcoat application procedures specified for the materials being used.

The following materials or their equivalent are recommended:

Centari Basecoats Centari Basemaker - 82805 Centari 780S Clearcoat Centari 782S Catalyst

Lacquer material may also be used for this repair where local conditions require it.

Warranty Information

Trouble Labor Material Labor Operation Code Operation Allowance Hours* --------- ---- --------- --------- ------- Refinish Areas as 92 T3166 22.86 2.2 Shown in the Illustration

*Includes paint mix time and rocker panel molding R & R.

Recording Completion

Repairs submitted for vehicles not involved in the Special Policy will not be paid.

Dear Pontiac Owner:

A durability feature on 1986 Pontiac Grand Am models is a chip resistant material applied to the lower portion of the car body, which is then covered by the car's paint finish. We have found that on some of these cars, the adhesion between the two materials maybe inadequate. On the affected cars, this condition may result in flaking or chipping of the paint finish from these lower portions of the car's body. Pontiac regrets this problem, and in the interest of customer satisfaction, has adopted the following Special Policy:

Pontiac will pay for refinishing all areas of the lower portion of the vehicle body in which the chip resistant material was applied if these areas exhibit excessive chipping or flaking of the paint finish. This service will be performed by your Pontiac dealer at no charge to you. This Special Policy covers both materials and labor for a period of three (3) years from the date the vehicle was originally placed in service, regardless of mileage.

We suggest you keep this letter and place it in your instrument panel compartment along with the Owner's Manual, Maintenance Schedule, and Warranty Booklet.

We regret any inconvenience that you may experience; however, we are taking this action in the interest of your continued satisfaction with our product.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.