DEALER DELIVERY RECEIPT NOTATIONS

There are a number of dealers noting warranty and plant fault item exceptions on carrier delivery receipts. Also, the use of improper damage type code notations such as writing up door edge chips as "scratched" and scratches as "gouged" has been noted.

The Service Policies and Procedures Manual, Section II Part I and the New Vehicle Receiving and Inspection Procedure Manual clearly covers the items which should not be noted on delivery receipts and are not to be submitted on Transportation Claims. The New Vehicle Receiving and Inspection Procedures Manual contain photographs and definitions which describe the "Damage Type" code to be used when noting damage on a vehicle.

The purpose of the transportation claim is to reimburse for carrier related damages only. Excessive notations on delivery receipts can severely jeopardize your ability to collect on legitimate items. Noting warranty items on delivery receipts can cause unnecessary communication between carrier, dealer and zone personnel. To avoid misunderstandings and delays in processing transportation claims warranty related conditions are not to be noted on transportation delivery receipts.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.