Customer Satisfaction - Driver Door Water Intrusion

Certain 2005 model year Pontiac G6 vehicles may have a condition where, under certain conditions, water may seep into the driver’s door latch assembly. If this were to happen, it could cause the doors to unlock without the driver’s input and/or the content theft feature to be deactivated. In addition, if the vehicle speed is less than 5 km/h (3 mph) or if the vehicle is parked, the trunk release may activate unexpectedly.

Dealers will reprogram the body control module. After this reprogramming, the operator will continue to be able to lock and unlock all of the doors using remote keyless entry transmitter or the door locks inside the vehicle and you will be able to unlock the trunk using the remote keyless entry transmitter or the trunk release button inside the vehicle. The operator will not be able to open the passenger doors or trunk by turning the key in the driver’s door. A supplement is to be provided for the Owner's Manual with this updated information.

Involved are certain 2005 model year Pontiac G6 vehicles built within these VIN breakpoints:

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]

For US

For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld, Recall Information website. Dealers that have no involved vehicles currently assigned, will not have a report available in GM DealerWorld.

For Canada

For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared, and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned, will not receive a Campaign Initiation Detail Report.

The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

No parts are required for this program.

The following service procedure provides instructions for reprogramming the body control module (BCM) to turn off the key lock/unlock feature. The owner’s manual will also need to be updated.

Notice: On vehicles equipped with the remote vehicle start system, the system will be disabled when performing this procedure. To re-enable the feature, an SPS reprogram via "pass-thru" will need to be performed. The system CANNOT be turned back on using Tech 2 alone. Failure to perform the SPS reprogramming using "pass-thru" as instructed in this procedure will result in the remote vehicle start system being inoperable.

Important: In order to perform the following procedure, the diagnostic interface module (CANdi) must be connected between the Tech 2 and the vehicle. Failure to use the CANdi module will result in failure of the Tech 2 to communicate with the necessary module on the vehicle.

1. Turn the ignition switch to the ON position.
2. Connect the Tech 2 and the CANdi module to the vehicle's diagnostic link connector (DLC), power it up, and press enter.

2.1.	Select F0: Diagnostics

2.2.	Enter vehicle information

2.3.	Select F0: Vehicle Control Systems

2.4.	Select Computer/Integrating Systems

2.5.	Select F4: Module Setup

2.6.	Select F0: Body Control Module

2.7.	Select F0: BCM Setup

2.8.	Setup a New BCM? (Press Yes)

"Waiting for data" will be displayed for about 10-20 seconds

Tech 2 will display: Unable to program VIN and/or odometer

Controller is Locked

See Service Manual for additional information

2.9.	Select "Enter" to continue

2.10.

Configure options only? (Press Yes)

"Waiting for data" will be displayed

Tech 2 will display: Setting Options

2.11.

Read the on-screen instructions and press "Continue"

2.12.

Select country and "Save Options"

"Waiting for data" will be displayed

2.13.

Read the on-screen instructions and press "Continue"

Notice: DO NOT make any changes on the next screen displayed.

2.13.

Without making any changes to the options listed, press "Save Options"

"Waiting for data" will be displayed

2.14.

Read the on-screen information about remote vehicle start and press "Enter"

"Waiting for data" will be displayed

Notice: Change only the Key Lock/Unlock feature on the next screen. DO NOT change any other features.

2.15.

Using the arrow buttons, scroll down until the "Key Lock/Unlock" is highlighted.

2.16.

Once highlighted, press "Enter" (asterisk will turn off)

2.17.

Press "Save Options"

Screen will momentarily display "New BCM Setup Complete"

2.18.

Press "Continue" or wait for the Tech 2 to return to the BCM setup screen.

2.19.

Press "Exit" as required.

3. Make a copy of the TWO owner's manual pages included in this bulletin, trim to size and insert them into the owner's manual.
4. SPS reprogramming:

•	If the vehicle is equipped with the remote vehicle start system, an SPS reprogram via "pass thru" must be performed at this time. Proceed to the next step.

•	If the vehicle IS NOT equipped with the remote vehicle start system, the SPS reprogramming IS NOT required. Proceed to Step 10.

5. Verify that the vehicle’s battery is fully charged.
6. On the Techline Terminal, select "SPS Reprogramming".
7. Select "pass-thru" followed by Remote Start Enable/Disable from the menus and follow all instructions.
8. After reprogramming has been completed, clear any stored diagnostic trouble codes (DTC).
9. Disconnect the Tech 2 and Techline Terminal from the vehicle.
10. Verify that the power door locks and trunk operate correctly using the key FOB (transmitter).
11. If equipped with a remote vehicle start system, close the hood, lock the trunk and all vehicle doors; verify that the remote vehicle start system is operational.
12. Insert the key in the driver’s door lock cylinder and rotate the counterclockwise.
13. Only the driver’s door lock should unlock manually.
14. Rotate the key counterclockwise a second and third time.
15. The remaining doors and trunk should remain locked.

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Submit a Product Recall Claim with the information indicated below.

Note: Canadian dealers should refer to the Canadian distribution of the bulletin for detailed claim information.

Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

All unsold new vehicles in dealers' possession and subject to this program MUST be held and inspected/repaired per the service procedure of this program bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

This notice is sent to inform you that Pontiac is conducting a customer satisfaction program that affects certain 2005 model year Pontiac G6 vehicles.

We have learned that your vehicle may have a condition where, under certain conditions, water may seep into the driver’s door latch assembly. If this were to happen, it could cause the doors to unlock without the driver’s input and/or the content theft feature to be deactivated. In addition, if the vehicle speed is less than 5 km/h (3 mph) or if the vehicle is parked, the trunk release may activate unexpectedly.

To prevent this condition from occurring, your Pontiac dealer will reprogram the body control module. After this reprogramming, you will continue to be able to lock and unlock all of the doors using remote keyless entry transmitter or the door locks inside the vehicle and you will be able to unlock the trunk using the remote keyless entry transmitter or the trunk release button inside the vehicle. You will not be able to open the passenger doors or trunk by turning the key in the driver’s door. A supplement will be provided for the Owner's Manual with this updated information.

We recommend that you contact your dealer to arrange a service date. Presenting the enclosed customer reply form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please check the appropriate box and provide the new owner information, if available.

The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center’s hours of operation are from 8:00 AM to 11:00 PM, EST, Monday through Friday.

If your vehicle is within the New Vehicle Limited Warranty your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer for details on Courtesy Transportation.

This free online service offers vehicle and ownership related information and tools tailored to your specific vehicle. To join, visit www.mygmlink.com , and enter your vehicle's 17-character vehicle identification number (VIN) shown on the enclosed customer reply form to get the most personalized information for your vehicle.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Pontiac G6 provides you many miles of enjoyable driving.

General Motors Corporation

Enclosure

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