The following information is a supplement to Dealer Management Bulletin 87-I-16 and provides toll free 800 numbers for the tire manufacturers listed.
All tire companies that supply tires to GM now offer national toll free phone numbers for GM dealers in need of tire assistance. These numbers may be used to order tires, for technical information, tire warranty questions, tire dealer locations, etc. Of course, current tire adjustment procedures through local tire outlets continue as in the past.
Before calling, all pertinent dealer, customer, vehicle, and tire information should be available.
Michelin 1-800-433-6838 Goodyear 1-800-321-2136 General 1-800-847-3349 (1-800-426-4889 in Ohio) Uniroyal 1-800-231-5893 (1-800-833-5906 in Texas) Goodrich 1-800-521-9796 Firestone 1-800-638-4730 1-800-TIRE-PRO (forhigh performancetiresonly)
We urge you to use these assistance programs whenever necessary to ensure a high level of customer satisfaction.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.