DIGITAL AND ELECTROMECHANICAL INSTRUMENT CLUSTER REPAIR

SUBJECT DIGITAL AND ELECTROMECHANICAL INSTRUMENT CLUSTERS - EXCHANGE REPAIR PROGRAM

MODELS/YEARS 1989 CUTLASS CIERA, NINETY-EIGHT, EIGHTY-EIGHT, CUTLASS CALAIS, CUTLASS SUPREME AND TOURING SEDAN MODELS

The Exchange/Repair Program for instrument clusters used on 1989 Cutlass Ciera, Ninety-Eight, Eighty-Eight, Cutlass Calais, Cutlass Supreme and Touring Sedan is as follows. This program provides repaired instrument clusters in exchange for inoperative ones at a cost substantially below new replacement parts.

Instrument clusters are serviced by the exchange units listed in this bulletin. See pages with illustrations for part numbers and applications. Parts are currently available through GMSPO.

Exchange units are obtained by telephoning one of the twenty nine authorized AC-Delco Service Centers listed on pages 2, 3 and 4 of this bulletin. They are shipped with memo billings, via next day UPS, within 24 hours of the request. The memo billings are cancelled when the inoperative instrument clusters are received by the service center from which units were obtained.

Please adhere to the following procedure when a vehicle requires dealer service for an inoperative instrument cluster:

1. Follow the diagnostics procedure in the Service Manual precisely and completely. Many conditions perceived by the observer to be in the instrument cluster are actually conditions with remote sensors and connectors. Proper diagnostics will identify the source of the problem and avoid unnecessary removal and shipping of functional assemblies to service centers.

2. When diagnostics are complete and the condition is determined to be the instrument cluster, determine which exchange is required by matching the unit to the cluster illustration on the attached pages. If the odometer is part of the exchange unit, tell the service center the mileage to which the cluster should be set.

3. Upon receiving the exchange unit from the service center, take it into the vehicle still packed in the reusable shipping container. The container protects it from damage due to static electricity. Use care in handling the exchange unit and the inoperative cluster. Hands must be free of dirt and grease. Avoid touching electronic components, as electro-static discharge can degrade performance or cause failure.

4. Remove the inoperative instrument cluster and replace it with the exchange unit.

5. Include a description of the instrument cluster problem in the "Nature of Problem" area of the ACD-1078 form. Pack the inoperative instrument cluster in the reusable shipping container, together with five (5) copies of the completed ACD-1 078 warranty form.

6. Enclosed in the reusable container is an addressed shipping label. Attach this label to the outside of the box and ship immediately to the service center from which you obtained the exchange unit. The dealer copy of the ACD-1078 warranty form will be returned and the memo billing cancelled upon receipt of the inoperative instrument cluster at the service center.

7. Failure to return the inoperative instrument cluster in the special reusable container, can result in a container replacement fee. Failure to return the ACD-1078 warranty form or the inoperative instrument cluster to the service center within 30 days of the date the exchange unit was shipped, can result in a repair fee or an instrument cluster replacement fee.

The success of the instrument cluster Exchange/Repair Program is dependent upon prompt return of the inoperative instrument cluster to the service center. Your cooperation is essential to maintaining sufficient quantities of exchange stock.

The dealer is to submit an Oldsmobile Warranty Claim for the R&R of the unit and freight charges. The dealer is responsible for retaining the original copy of the form 1078A and the freight receipt or shipping invoice. An additional 0.2 hour administration allowance will be paid when units are repaired under warranty. This additional time should be added to the published time allowance in the Labor Time Guide and entered in the "Labor Hours" column of the Oldsmobile Warranty Claim form.

Center Service Center Service Center Location Name and Address Phone Numbers

Alabama Rickwood Radio Service 1-800-334-7065 1283 Azalea Road (205) 669-0261 Mobile, AL 36609

Arizona Jimmy's Radio-TV Corp. 1-800-528-2056 (outside AZ) 7882 East Gray Road (602) 948-5717 (AZ only Scottsdale Airport call collect) Scottsdale, AZ 85260

California Auto Electric Radio 1-800-321-6969 (outside CA) 1841 W. Commonwealth 1-800-321-6970 (CA only) Fullerton, CA 92633 (714) 871-7357

Colorado Downtown Radio of Denver 1-800-525-3539 (outside CO) 2525 W. 6th Street 1-800-332-3815 (CO only) Denver, CO 80204 (303) 573-6288

Florida Techni-Car, Inc. 1-800-822-0022 (outside FL) 5688 W. Crenshaw Street 1-800-662-0022 (FL only) Tampa, FL 33634 (813) 884-0022

Georgia Speedometer Service Co. 1-800-241-2385 (outside GA) 8471 Roswell Road 1-800-332-1827 (GA only) Atlanta, GA 30350 (404) 998-1666

Illinois D & B Auto Radio, Inc. 1-800-323-4813 (outside IL) 2410 Corporate Drive 1-800-942-8049 (IL only) Addison, IL 60101 (312) 916-8787

Maryland Caton Radio, inc. 1-800-443-6709 6328 Baltimore Nt. Pk. (301) 747-8667 Catonsville, MD 21228

Massachusetts Modern Radio Shop 1-800-848-4001 34 Broadway (617) 246-2052 Wakefield, MA 01880

Michigan Specmo Enterprises, Inc. 1-800-545-7911 (outside MI) 3890 W. 1 1 Mile Road 1-800-545-7910 (MI only) Berkley, MI 48072 (313) 399-7778

Minnesota Auto Sound Entronix 1-800-328-0795 (outside MN) 5401 Boone Avenue North 1-800-742-0670 (MN only) Minneapolis, MN 55428 (612) 537-2121

Missouri Autronics Auto Spec. 1-800-325-1325 (outside MO) 1450 Page Industrial Ct. 1-800-392-1516 (MO only) St. Louis, MO 63132 (314) 423-2323

Nebraska Radio Engineering Service 1-800-228-9275 (outside NE) 8939 F Street 1-800-642-1200 (NE only) Omaha, NE 68127 (402) 339-2200

New Jersey Eastern Electronics, Inc. 1-800-221-2138 (outside NJ) 180 Essex Street 1-800-221-2143 (NJ only) Hackensack,NJ 07601 (201) 342-3945 New York Model Electronics, Inc. (914) 623-8020 321 W. Route 59 Nanuet, NY 10954

United Radio Service 1-800-448-0944 (outside NY) 2949 Erie Boulevard East 1-800-962-0901 (NY only) Syracuse, NY 13224 (315) 446-5570

N. Carolina Downtown Radio Svcs, Inc. 1-800-537-0116 (outside NC) 2908 Stewart Creek Blvd 1-800-522-4706 (NC only) Charlotte, NC 28216 (704) 391-0801

Ohio Dayton Speedo. Service 1-800-543-9687 (outside OH) 660 N. Main Street 1-800-543-0719 (OH only) Dayton, OH 45405 (513) 222-1491

Electra Sound, Inc. 1-800-262-9606 5260 Commerce Parkway W. (216) 433-9600 Parma, OH 44130

Pennsylvania H&R Radio 1-800-523-6605 (outside PA) 139 York Road 1-800-492-2074 (PA only) Warminster, PA 18974 (215) 672-3707

R. T. Grim Co. 1-800-331-6645 (outside PA) 400 Regis Avenue 1-800-222-5509 (PA only) Pittsburgh, PA 15236 (412) 655-1574

Tennessee Rickwood Radio Service 1-800-423-4142 1830 Airlane Drive (615) 889-3270 Nashville, TN 37210

Texas Speedometer Service, Inc. 1-800-527-0108 (outside TX) 3227 Skylane Drive 1-800-492-9026 (TX only) Carrollton, TX 75006 (214) 380-8944

Zener Electronics, Inc. 1-800-992-1092 (TX only) 9434 Old Katy Road - 400 (713) 932-6360 Houston, TX 77055

Model Auto Electronics 1-800-634-9947 (outside TX) 13819 San Pedro Avenue 1-800-292-7213 (TX only) San Antonio, TX 78232 (512) 494-5279

Virginia Southern Autotronics, Inc. 1-800-446-2880 (outside VA) 3300 Norfolk Street 1-800-572-2880 (VA only) Richmond, VA 23230 (804) 353-5400

Washington Instrument Sales & Service 1-800-562-1082 (WA only) 18814 72nd Avenue South (206) 251-9092 Kent, WA 98031

Canada Custone Auto Radio 1-800-263-7867 (Canada only) 1150 Champlain Court (416) 668-2664 Whitby, Ontario, Canada L1N6A8

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.