Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealership and to General Motors. Normally, any questions or concerns with the sales transaction or the operation of your vehicle will be resolved by your dealership's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE -- Discuss your concern with a member of dealer management. Normally, concerns can be resolved at that level. If the concern has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager.

STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help contact the Customer Communication Centre in Oshawa by calling 1-800-263-3777. (English) 1-800-263-7854 (French) 7:30 a.m. to 11:30 p.m. Eastern Standard Time. (In the U.S. contact the listed GM Truck Division Customer Assistance Office.)

For prompt assistance, please have the following information available to give to the Customer Communication Advisor:

General Motors encourages customers to call their toll-free number for assistance. However, if a customer wishes to write to General Motors, the letter should be addressed to General Motors Customer Communication Centre in Oshawa. Refer to "Customer Assistance Offices" for the address or refer to "Owner Assistance Request Form" a convenient form for your use.

When contacting General Motors, please remember your concern will likely be resolved in the dealership, using the dealer's facilities, equipment and personnel. This is why we suggest you follow Step One first if you have a concern.

Customer Assistance For Text Telephone (TTY) Users

To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), General Motors of Canada Limited has TTY equipment available at its Customer Assistance Center in Oshawa, Ontario.

Any TTY user can communicate with GM by dialing this toll-free number: 1-800-263-3830.

Special Policy Adjustment Programs Beyond the Warranty Period

General Motors of Canada Limited is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when General Motors Of Canada Limited will establish a Special Policy Adjustment program to pay all or part of the cost of certain repairs beyond the terms of the warranty. Check with your General Motors Medium Duty Truck dealer or call GM's Customer Communication Centre Toll Free "800" number to determine whether any Special Policy Adjustment program is applicable to your vehicle. When you make an inquiry, you will need to give the year, model and odometer reading of your vehicle and your Vehicle Identification Number (VIN).

Customer Assistance Offices

When calling for assistance, ask for the Customer Assistance Advisor.

CANADA

Customer Communication Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

1-800-263-3777 (English)

1-800-263-7854 (French)

*1-800-263-3830

UNITED STATES

GM Truck Customer Assistance Center
P.O. Box 33172
Detroit, Michigan 48232-5172

1-800-462-8782

*1-800-462-8583

*For use with Text Telephone devices (TTYs)

From:

Puerto Rico:

1-800-496-9992 (English)

1-800-496-9993 (Spanish)

U.S. Virgin Islands:

1-800-496-9994

Fax Number:

313-381-0022

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P., 11910 Mexico, D.F.

01-800-508-0000

Long Distance: 011-52-53 29 0 800

Owner Assistance Request Form

If you have discussed a concern with your dealership management and have not been able to resolve it, let us know. Here is a convenient form you may wish to use to contact the:

Customer Communication Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

Name:
Address:	Apt. No.
City:	Province:
Postal Code:
Vehicle Identification Number (17 Digits):
Dealer's Name:
City:	Date Purchased:
Present Odometer Reading:
Signature:
Date:

Your satisfaction and goodwill are important to your Isuzu dealer and to us, Isuzu Commercial Truck of America. Normally, any problems with the sales transaction or the operation of your vehicle will be resolved by your Isuzu dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your problem has not been handled to your satisfaction, we suggest you follow these steps:

STEP ONE: Discuss your problem with a member of dealership management. Most problems can be readily resolved at that level. If the problem has already been reviewed with the sales or service manager, contact the owner of the dealership or the general manager.

STEP TWO : If your problem cannot be quickly resolved by the dealership, contact Owner Relations by calling 1-866-441-9638 or write us at:

Isuzu Commercial Truck of America
Customer Relations Department
46401 Commerce Center Drive
Plymouth, MI 48170

Our representatives will review all available facts involved. Then, if it is felt that additional action can be taken, our representative will further address your concerns.

To assist in our review of your concerns, provide the following information:

When contacting the National Owner Relations Department, please remember that your problem will likely be resolved at the dealership, using the dealer's facilities, equipment and personnel.

Regardless of the review outcome, your contact will be acknowledged and an explanation of our position in the matter will be provided.

STEP THREE: Isuzu participates in the Better Business Bureau (BBB) AUTOLINE, a mediation/arbitration program administered by the Council of Better Business Bureaus (4200 Wilson Boulevard, Suite 800, Arlington, VA 22203) through local Better Business Bureaus. If your problem is still not resolved to your satisfaction, you may file a claim with the BBB AUTOLINE.

To file a claim, call 1-800-955-5100. There is no charge for this call. You will need to provide the following information:

You may visit their website at: www.dr.bbb.org/goauto

Roadside Assistance

Isuzu Commercial Truck of America's Roadside Assistance provides stranded owner/operators with towing service for disabled Isuzu Medium Duty trucks, during the base and/or engine warranty period, to the nearest authorized Isuzu dealer. This service combines the efforts of trained telephone representatives with a network of Isuzu Commercial Truck of America truck services.

Call Isuzu Commercial Truck of America's Roadside Assistance at 1-866-441-9659 to reach a qualified representative who can assist you in arranging a tow to the nearest Isuzu Medium Duty truck dealer when your vehicle is disabled. We also provide dealer information at no charge, such as location of the nearest authorized Isuzu Medium Duty truck dealer and their hours of operation.

Our Roadside Assistance is available 24 hours a day, 7 days a week, 365 days a year which includes weekends and holidays. Should you have questions about Isuzu Commercial Truck of America's Roadside Assistance, call the Isuzu Commercial Truck of America Roadside Assistance Center or contact your dealer.

Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Isuzu reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification.