CAMPAIGN: EMISSION LABEL ERROR

NOTE: GM OF CANADA CAMPAIGN 97053 IS LOCATED BELOW THE U.S. VERSION

PRODUCT EMISSION CAMPAIGN

SUBJECT: 97053 - EMISSION LABEL ERROR

MODELS: 1998 CHEVROLET AND GMC G VANS EQUIPPED WITH 6.OL (L30) ENGINE

General Motors has decided that certain 1998 G model vehicles equipped with 5.OL (RPO L30) engines and Federal emissions requirements were built with incorrect vehicle emission control labels. The labels incorrectly identify the applicable in-use emission standard in the bar code information. One of the two affected label part numbers also incorrectly identifies the vehicle emission test weight class in the bar code. This bar code information is required by Federal regulation.

A new vehicle emission control label needs to be installed on the radiator support.

Since a new label can be easily installed, and to reduce customer inconvenience, the label will be sent with installation instructions directly to customers of record. Customers may install the label on the radiator support. However, if they desire, they may bring the label to their dealer for installation at no charge.

VEHICLES INVOLVED

Involved are certain 1998 G model vehicles equipped with 5.OL (RPO L30) engines and Federal emissions requirements, and built within the following VIN breakpoints:

YEAR DIVISION MODEL PLANT CODE FROM THROUGH

1998 Chevrolet G Wentzville "1" W1000054 W1003300

1998 GMC G Wentzville "1" W1000291 W1003186

NOTICE: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) or ServiceNet (GMC only) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

PARTS INFORMATION

A new vehicle emission control label will be mailed to owners of record and involved dealers (for dealer stock vehicles) on a no charge basis. If additional labels are required, contact VISPAC at 1-800-923-2000. Be sure to request label part number 12561108 or 12561109 for campaign 97053 DO NOT ORDER THIS PART FROM GMSPO.

Quantity/ Part Number Description Vehicle

Emission Label - Broadcast Code FRN 12561108 (G1 & L30 & C5M & NF2) 1

Emission Label - Broadcast Code FRP 12561109 (G1 & L30 & C5Y & NF2; G2 & L30 & NA1 & NF2) 1

CUSTOMER NOTIFICATION

Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time toward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the, dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

1. Open hood.

2. Using a clean, dry cloth, wipe dirt, oil, etc. from existing label on the radiator support (see Figure 1).

3. Remove backing from new label and apply over existing label.

4. Beginning at center of label and using a clean, dry cloth, smooth an secure new label. Any air bubbles can be removed by puncturing with a pin and smoothing with the cloth.

Notice: Do not attempt to remove or loosen new label once it has been applied, as this will deface the label.

5. Install the GM Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When Installing the Campaign notification Label, be sure to install the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

REPAIR PART FAILED PARTS LABOR LABOR PERFORMED COUNT PART NO. ALLOW CC-FC 0P HOURS

Install New Label - -- -- MA-96 V0089 0.2

* For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".

Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.

(Sample Of Notification Used)

December, 1997

Dear <Division(s)> Customer:

This notice is sent to inform you that General Motors is voluntarily replacing incorrect emission control labels. This action includes your vehicle.

Reason For This Recall: General Motors has decided that certain 1998 G model vehicles equipped with 5.OL engines and Federal emissions requirements were built with incorrect vehicle emission control labels. The labels incorrectly identify the applicable in-use emission standard in the bar code information, and some may incorrectly identify the vehicle emission test weight class in the bar code. This bar code information is required by Federal regulation.

What Will Be Done: A new vehicle emission control label needs to be installed on the radiator support of your vehicle. Since a new label can be easily installed, and to reduce your inconvenienc-e, we are enclosing a label with installation instructions. The new label may be installed by you onto the radiator support of your vehicle. However, if you desire, your GM dealer will install the label for you at no charge.

Contacting Your Dealer: Should you choose to have your GM dealer install the label for you, please bring the customer reply card, along with the enclosed label, to your servicing GM dealer. Please contact your dealer, if desired, to arrange a service date. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle.

Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance/Relations Center at the listed number below:

Deaf, Hearing Impaired Division Number or Speech Impaired Chevrolet 1-800-222-1020 1-800-833-2438 GMC 1-800-462-8782 1-800-462-8583

*Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

Customer Reply Card: The enclosed customer reply card identifies your vehicle. Please let us know if you elect to install the label yourself by completing the enclosed postage paid reply card and returning it to us. Thi assists us in assuring that all affected vehicles have been corrected. Should you choose to have your GM dealer install the label for you, presentation of this card to your dealer will assist in making the necessary correction in the

LABEL INSTALLATION PROCEDURE

1 Open hood.

2. Using a clean, dry cloth, wipe dirt, oil, etc. from existing emission label on the radiator support (see illustration below).

3. Remove backing from new label and apply over existing label.

4. Beginning at center of label and using a clean, dry cloth, smooth and secure new label. Any air bubbles can be removed by puncturing with a pin and smoothing with the cloth.

Notice: Do not attempt to remove or loosen new label once it has been applied, as this will deface the label.

** CANADIAN VERSION **

PRODUCT EMISSION CAMPAIGN

SUBJECT: CAMPAIGN 97053 - EMISSION LABEL ERROR

MODELS: 1998 CHEVROLET AND GMC G VANS EQUIPPED WITH 5.OL (L30) ENGINE

DEFECT INVOLVED

General Motors of Canada Limited has decided that certain 1998 Chevrolet and GMC G model vehicles equipped with 5.OL (RIPO L30) engines and Federal emissions requirements were built with incorrect vehicle emission control labels. The labels incorrectly identify the applicable in-use emission standard in the bar code information. One of the two affected label part numbers also incorrectly identifies the vehicle emission test weight class in the bar code. This bar code information is required by Federal regulation.

A new vehicle emission control label needs to be installed on the radiator support.

VEHICLES INVOLVED

Involved are the following nineteen (19) 1998 Chevrolet and GMC G Vans:

VIN VIN 1GCFG25MXW1001379 1GCFG25MIW1002128 1GCFG25M2W1001294 1GCFG25M3W1002258 1GCFG25M4W1001426 1GCFG25M4W1001877 1GCFG25M5W1002228 1GCFG25M7W1000528 1GCFG25M7W1001744 1GCFG25M9W1001339 1GCFG25M9W1001664 1GNFG15M3W1001368 1GTFG15M3W1000911 1GTFG25MOW1000208 1GTFG25M4W1002107 1GTFG25M4W1002401 1GTFG25M5W1001709 1GTFG29MIW100IO85 1GTFG29M4W1002361

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned. These dealer listings may contain customer names and addresses obtained from the Inter-Provincial Records. The use of such motor vehicle registration data for any other purpose is a violation of provincial laws. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

PARTS INFORMATION

Labels required to complete this campaign will be shipped to affected dealers with this bulletin. If additional labels are required, contact Oshawa by fax at 905-644-7846. DO NOT ORDER THIS PART FROM GMSPO.

Quantity/ Part Num Description Vehicle NPN Emission Label - Broadcast Code FRP (Gl & L30 & C5Y & NF2; G2 & L30 & NAI & NF2) 1

CUSTOMER NOTIFICATION

All customers of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of customer letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate customer letter accompanying this bulletin.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

1. Open hood.

2. Using a clean, dry cloth, wipe dirt, oil, etc. from existing label on the radiator support (see Figure 1).

3. Remove backing from new label and apply over existing label.

4. Beginning at centre of label and using a clean, dry cloth, smooth and secure new label. Any air bubbles can be removed by puncturing with a pin and smoothing with the cloth. Notice: Do not attempt to remove or loosen new label once it has been applied, as this will deface the label.

5. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. Additional Campaign Identification Labels can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

REPAIR PERFORMED PART FAILED PARTS LABOUR LABOUR COUNT PART NO. ALLOW CC-FC 0P HOURS

Install New Label --- --- --- MA-96 V0089 0.2

* For Campaign Administrative Allowance, add 0. 1 hours to the "Labour Hours".

Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.