Noncompliance - Child Restraint Warning Label Incorrect

General Motors has decided that 2004 model year Chevrolet Venture and Pontiac Montana vehicles equipped with a built-in child seat (AN2) fail to conform to Federal Motor Vehicle Safety Standard 213, Child Restraint Systems. The child restraint warning labels on these vehicles do not contain the format and text required by the Safety Standard.

A redesigned child restraint warning label is to be installed over the incorrect label. Since this label can easily be installed by the customer, and to reduce inconvenience, the correct label and application instructions will be mailed to customers of record. Dealers will receive labels for installation on the vehicles in their inventory.

Involved are certain 2004 model year Chevrolet Venture and Pontiac Montana vehicles equipped with a built-in child seat (AN2), and built within these VIN breakpoints:

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) before beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]

For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld, Recall Information website. Dealers that have no involved vehicles currently assigned will not have a report available in GM DealerWorld.

The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

Child restraint warning labels will be mailed to owners of record and involved dealers (for dealer stock vehicles) at no charge. Additional labels, if required, can be ordered through the DealerWorld website at www.gmdealerworld.com, then click on the DWD Store link, or by calling 1-866-700-0001 and requesting labels for recall 04022. DO NOT ORDER THESE LABELS THROUGH GMSPO.

Important: To ensure proper adhesion of the label, the interior temperature of the vehicle must be at least 50°F (11°C).

1. Open the built-in child seat.
2. Use a clean, dry cloth and dust/clean off the child restraint warning label located on the seat portion of the child seat.
3. Firmly hold the new label and peel the protective liner from the backside of the label, being careful not to touch or contaminate the adhesive by allowing dirt or any foreign matter to come in contact with it.
4. Carefully align the new label to cover the old label and smooth down, especially around the edges. Apply pressure for approximately 3 to 5 seconds.
5. Close the child seat.

Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.

General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your dealership may be subject to a civil penalty for each such sale.

All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

General Motors has decided that certain 2004 model year Chevrolet Venture and Pontiac Montana vehicles equipped with a built-in child seat (AN2) fail to conform to Federal Motor Vehicle Safety Standard 213, Child Restraint Systems. The child restraint warning labels on these vehicles do not contain the format and text required by the Safety Standard.

A redesigned child restraint warning label is to be installed over the incorrect label. Since this label can easily be installed, and to reduce your inconvenience, the redesigned label and application instructions are included with this letter. If you desire, however, you may take the labels to your GM dealer for installation. This service will be performed for you at no charge .

This label installation will take approximately 15 minutes. However, due to scheduling requirements, your dealer may need your vehicle for a longer period of time.

If you would like your GM dealer to install the labels, and to limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this installation. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center hours of operation are from 8:00 AM - 11:00 PM eastern standard time Monday through Friday

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.

The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

More information about this recall (including answers to frequently asked questions) is available online at the Owner Center at My GMLink. This free online service offers vehicle and ownership related information and tools tailored to your specific vehicle. To join, visit www.mygmlink.com, and enter your vehicle's 17-digit vehicle identification number (VIN) shown on the enclosed form to get the most personalized information for your vehicle.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

General Motors Corporation

Enclosure

04022

LABEL INSTALLATION INSTRUCTIONS

Important: To ensure proper adhesion of the label, the interior temperature of the vehicle must be at least 50°F (11°C).

1. Open the built-in child seat.
2. Use a clean, dry cloth and dust/clean off the child restraint warning label located on the seat portion of the child seat.
3. Firmly hold the new label and peel the protective liner from the backside of the label, being careful not to touch or contaminate the adhesive by allowing dirt or any foreign matter to come in contact with it.
4. Carefully align the new label to cover the old label and smooth down, especially around the edges. Apply pressure for approximately 3 to 5 seconds.
5. Close the child seat.