Some 2000 Chevrolet S/T pickup trucks ordered with body side molding (B84) may have been built without the body side molding.
Dealers are to install the body side molding.
Involved are some 2000 Chevrolet S/T pickup trucks ordered with body side molding (B84) and built within these VIN breakpoints:
Year
Division
Model
Plant
From
Through
2000
Chevrolet
S/T Pickup
Shreveport
Y8110926
Y8151588
Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved.]
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
Description
Qty/ Vehicle
15712057
Molding Asm - Frt S/D Lower (LH)
1
15712058
Molding Asm - Frt S/D Lower (RH)
15712059
Molding Asm - Body Side Lower Rear (LH) (Reg Cab)
15712060
Molding Asm - Body Side Lower Rear (RH) (Reg Cab)
15712061
Molding Asm - Body Side Lower (LH) (Ext Cab)
15712062
Molding Asm - Body Side Lower Rear (RH) (Ext Cab)
15712063
Molding Asm - PU Box Side Lower Frt (LH)
15712064
Molding Asm - PU Box Side Lower Frt (RH)
NPN
Adhesive Cleaner, 3M #08984 General
As Needed
Important: The following procedure is for installing three (3) moldings (door, cab, and pickup box) on each side on the vehicle. NO MOLDING IS TO BE INSTALLED ON THE PICKUP BOX REARWARD OF THE WHEELHOUSE OPENING. Refer to Figure 1.
Important: Vehicle, moldings, and work area are to be above 70°F (20°C) when performing the following procedure. Also, apply the molding in an environment that is free from dust or other dirt that could come in contact with the sticky backing. This could cause improper adhesion.
For US
Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels for US dealers can be obtained from Dealer Support Materials by calling 1-888-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.
For Canada
Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Campaign Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP91 when ordering.
Submit a Product Campaign Claim with the information indicated below.
Repair Performed
Part Count
Part No.
Parts Allow
CC-FC
Labor Op
Labor Hours*
Net Item
Install Body Side Molding
6
--
**
MA-96
V0473
0.5
* -- For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".
** -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus applicable Mark-Up for the body side molding needed to complete the repair.
*** -- The amount identified in the "Net Item" column should represent the sum total of the Current GMSPO Net Price plus applicable Mark-Up for the adhesive cleaner needed to perform the required repairs.
Refer to the General Motors WINS Claim Processing Manual for details on Product Campaign Claim Submission.
Customers will be notified of this campaign on their vehicles by General Motors (see copy of customer letter included with this bulletin).
All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
Dear Chevrolet Customer:
This notice is sent to inform you of a recall campaign that includes your vehicle.
Some 2000 Chevrolet S/T pickup trucks ordered with body side moldings may have been built without the body side molding.
Your Chevrolet dealer will install the body side molding. This service will be performed for you at no charge .
Please contact your Chevrolet dealer as soon as possible to arrange a service date and to assure parts availability. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process, and repair your vehicle.
If you experience any trouble scheduling your vehicle or you have any questions regarding this recall action, please contact the appropriate Customer Assistance/Relations Center at the number listed below:
Number
Deaf, Hearing Impaired, or Speech Impaired*
1-800-222-1020
1-800-833-2438
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)
The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the card and returning it to us in the postage paid envelope.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Chevrolet Motor Division
General Motors Corporation
Enclosure
