Did you review the radio/audio - compact disc player description and operation and perform the necessary inspections?

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Go to Step 2

Go to Symptoms

Verify the fault is present.

Does the system operate normally?

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Go to Testing for Intermittent Conditions and Poor Connections in Wiring Systems

Go to Step 3

Operate the compact disc player with the vehicle stationary. Use a known good compact disc.

Does the compact disc player skip or mute?

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Go to Step 4

Go to Step 5

1. Remove the compact disc player (either as part of the radio or as a separate component). Refer to CD Changer From Bracket Removal or Remote Compact Disc Player Replacement .
2. Send the player in for repair.

Is the repair complete?

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Go to Step 7

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1. Test drive the vehicle on a reasonably smooth paved road.
2. Operate the compact disc player with a known good compact disc.

Does the compact disc player skip or mute?

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Go to Step 4

Go to Step 6

Compact disc player is operating properly.

Advise the customer of the possible cause of the symptom is a defective disc or operating the CD player while driving over an excessively rough road.

Was cause of problem described to customer?

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System OK

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Operate the system in order to verify the repair.

Did you correct the condition?

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System OK

Go to Step 3