Customer Satisfaction - Increased Head Impact Protection (Canada and Export)

The Parts Information section in this bulletin has been revised to include the part usage for the gray absorber kit. Please discard all copies of bulletin 07287, issued May 2008.

THIS PROGRAM IS IN EFFECT UNTIL MAY 31, 2009.

2007 model year Chevrolet Equinox and Pontiac Torrent vehicles built without a head-curtain side impact air bag or without a sunroof not only meet, but exceed government standards for head impact protection. GM has recently made changes that add to that protection. GM is making similar changes to vehicles built before this change was implemented.

To enhance head impact protection, dealers are to install an energy-absorbing device on the driver and passenger side headliner.

Involved are certain 2007 model year Chevrolet Equinox and Pontiac Torrent vehicles built without a head-curtain side impact air bag or without a sunroof and built within these VIN breakpoints:

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the GM Vehicle Inquiry System (GMVIS). Not all vehicles within the above breakpoints may be involved.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through GM DealerWorld Recall Information. Dealers will not have a report available if they have no involved vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

Parts required to complete this recall are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

1. Remove the door weather strip.




Notice: To avoid damaging the headliner and to ensure the headliner tab hole is cut in the correct location, it is essential to carefully align the template cross hair (1) with the edge of the headliner and the edge of the A-pillar trim. Use an X-Acto knife or equivalent utility knife to cut the tab hole in the headliner.

Important: There is a driver's side and a passenger's side template. The driver's side template is marked "L" left side, and the passenger's side template is marked "R" right side.

2. Align the template cross hair (1) with the edge of the A-pillar trim and edge of the headliner.



3. Mark the outline for the tab hole using an ink pen.



4. Cut the tab hole using a utility knife.



5. Insert the tab of the headliner trim piece into the tab hole.



6. Insert the A-pillar edge of the headliner trim piece (1) under the A-pillar trim (2).





7. Place a piece of Scotch® tape (or equivalent transparent tape) along the edge of the headliner where the U-channel will contact the headliner.
8. Push the U-channel edge of the headliner trim piece over the top of the headliner edge.



9. Install the weather strip.



10. Examine the fit of the headliner trim piece to the headliner. Remove or reduce any gap between the headliner and headliner trim piece by applying pressure to the headliner molding piece, if required.

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Submit a Product Recall Claim with the information indicated below:

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, through May 31, 2009.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service through May 31, 2009, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

This notice is sent to inform you that General Motors is conducting a customer satisfaction program that affects certain 2007 model year Chevrolet Equinox and Pontiac Torrent vehicles built without a head-curtain side impact air bag or without a sunroof.

Your vehicle not only meets, but exceeds government standards for head impact protection. GM has recently made changes that add to that protection and are making similar changes to vehicles, like yours, that were built before this change was implemented.

To enhance the head impact protection, your GM dealer will install an energy-absorbing device on the driver's side and passenger's side of the headliner. This service will be performed for you at no charge until May 31, 2009.

To limit any possible inconvenience, we recommend that you contact your General Motors dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.

You may be contacted by a dealer other than the dealer who sold or is currently servicing your vehicle. Please be advised that you may take your vehicle to the General Motors dealership of your choice to have the recall service work completed.

This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Customer Support Department

General Motors of Canada Limited

07287