CAMPAIGN: FRONT SEAT BACK RECLINER ATTACHMENT

Subject: PRODUCT SAFETY CAMPAIGN 94-C-62 - FRONT SEAT BACK RECLINER ATTACHMENT

Model and Year: 1993-94 C/K EXTENDED CAB TRUCKS

To: All Chevrolet Dealers

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter that is being sent to owners, the owners are being instructed to contact the Chevrolet Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

DEFECT INVOLVED

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 1993-94 C/K extended cab trucks equipped with front high-back bucket seats (A95) or 60/40 split bench seats (AE7). These seats may have the seat recliner to seat frame attaching bolts loosen, fatigue, and fracture, allowing the seat back to suddenly recline. If this was to occur on the driver's seat, this could lead to sudden loss of vehicle control and crash without prior warning. The loosening of the bolts can be attributed to foam and/or fabric sandwiched between the recliner assembly and the seat frame that can cause the joint to relax or by inadequate bolt torque during manufacture of the seat. Additionally, on some seats having the EZ Entry feature, even without foam and/or fabric sandwiched in the joint, bolts torqued to proper specification can loosen from normal service loads created during the actuation of the EZ Entry feature.

To correct this condition, dealers will remove all foam and/or fabric sandwiched between the recliner assembly and the seat frame, install washers between the seat recliner and the seat frame at each attachment point, and install new attaching bolts torqued to a higher specification. These corrections will be performed on both the driver's and passenger's seat.

VEHICLES INVOLVED

Involved are certain 1993-94 C/K extended cab trucks equipped with front high-back bucket seats (A95) or 60/40 split bench seats (AE7) and built within the following VIN breakpoints:

PLANT YEAR MODEL PLANT CODE FROM THROUGH ---- ----- ----- ----- ----- -------

1993 CIK Pontiac East "E" PE100052 PE254417 1993 C/K Oshawa "1" P1100001 P1273259 1994 C/K Pontiac East "E" RE100001 RE314500 1994 C/K Oshawa "1" R1100001 R1328725

Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

PARTS INFORMATION

Dealers will be notified on 3/7/96 by GMSPO, via Rapid, of the approximate percentage of parts that will be preshipped. Preshipped parts will be charged to the dealers open parts account. Please refer to your involved vehicle listing prior to ordering additional requirements. Additional parts are to be obtained from General Motors Service Parts Operations (GMSPO) . Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO = Customer Special Order.

Quantity/ Part Number Description Vehicle ----------- ------------ ----------

12386792 Bolt & Washer Kit - 1993 Model Year 1 12386793 Bolt & Washer Kit - 1994 Model Year 1

OWNER NOTIFICATION

Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of owner letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owners letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

1. Remove entry lever handle from passenger seat.

2. Remove recliner lever handle.

3. Remove screws for side cover and remove plastic cover.

4. Peel Velcro strip loose at bottom of seat back.

5. Remove staple above zipper at lower center of seat back (if applicable).

6. Unzip seat back cover and pull back to allow access to upper bolts.

7. Remove and discard all four bolts attaching recliner mechanism.

8. Remove recliner mechanism and inspect for damage such as elongated holes or broken metal. Replace as necessary.

9. Inspect for trapped foam/material under the recliner mechanism in the lower bolt locations. While foam/material in the threads is irrelevant, there should be a 1.5" diameter hole in the seat cushion material under the recliner mechanism to insure good metal-to-metal contact (Figure 1, page 5).

10. If foam/material is present under the recliner mechanism to frame mating surface, remove material with a putty knife to provide metal-to-metal contact between the recliner mechanism washer and the seat frame.

11. If cloth material interferes with the mating surfaces, cut excess cloth away.

12. Install new bolts and washers using a beam-type wrench, e.g., dial (recommended), digital or pointer, as follows:

1993 model trucks - (Figure 2, page 6) on driver's and passenger's seats you are to use countersunk bolts with black anodized washers in the two upper bolt holes, torque to 42 Nm (31 ft. lb.).

Lower two holes require hex-head bolts and silver colored washers, torque to 42 Nm (31 ft. lb.).

1994 model trucks - (Figure 3, page 6) Use new bolts and washers provided and torque to 42 Nm (31 ft. lb.).

13. Reinstall trim cover and levers.

14. Repeat above steps for the driver's seat.

15. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label", is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner. When installing the new Campaign Identification Label, be sure to install the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering. Apply "Campaign Identification Label, only on a clean, dry surface.

CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

PART FAILED PARTS LABOR LABOR REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC OP HOURS ---------------- ----- -------- ----- ----- ------ ------

Remove & Replace Seat Recliner Bolts 1 # ** MA-96 V9870 0.6 & Clean Joints - Driver and Passenger Seats

* For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".

** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for parts required to complete the repair.

# Use P/N 12386792 for 1993 trucks; P/N 12386793 for 1994 trucks.

Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.

Dear Chevrolet Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

REASON FOR THIS RECALL

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 1993-94 C/K extended cab trucks equipped with front high-back bucket seats or 60/40 split bench seats. These seats may have the seat recliner to seat frame attaching bolts loosen, fatigue, and fracture, allowing the seat back to suddenly recline. If this was to occur on the driver's seat, this could lead to sudden loss of vehicle control and crash without prior warning. The loosening of the bolts can be attributed to foam and/or fabric sandwiched between the recliner assembly and the seat frame that can cause the joint to relax or by inadequate bolt torque during manufacture of the seat. Additionally, on some seats having the EZ Entry feature, even without foam and/or fabric sandwiched in the joint, bolts torqued to proper specification can loosen from normal service loads created during the actuation of the EZ Entry feature.

WHAT WE WILL DO

To correct this condition, your dealer will remove all foam and/or fabric sandwiched between the recliner assembly and the seat frame, install washers between the seat recliner and the seat frame at each attachment point, and install new attaching bolts torqued to a higher specification. This service will be performed for you at no charge.

WHAT YOU SHOULD DO

Please contact your Chevrolet dealer as soon as possible to arrange a service date and so the dealer may order the necessary parts for the repair. Instructions for making this correction have been sent to your dealer. The labor time necessary to perform this service correction is approximately 40 minutes. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.

Your Chevrolet dealer is best equipped to provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020.

After contacting your dealer and the Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

Chevrolet Motor Division GENERAL MOTORS CORPORATION

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.