Did you review the radio/audio system operation and perform the necessary inspections?

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Go to Step 2

Go to Symptoms

Verify that the compact disc (CD) player is inoperative.

Does the CD player operate normally?

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Go to Testing for Intermittent Conditions and Poor Connections in Wiring Systems

Go to Step 3

Observe the operation of the compact disc player.

Is the CD player skipping or muting?

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Go to Step 4

Go to Step 5

1. Inspect for the following conditions:

•	Correct insertion

•

Scratches

•

Dirt

•	Fingerprints

2. Determine if the usual vehicle route is over a rough or dirt road.

Is the usual vehicle route over a rough or dirt road?

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Go to Step 6

Go to Step 7

Observe the operation of the compact disc player.

Is the CD player displaying ERR or disc ejected?

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Go to Step 8

Go to Step 9

Attempt to duplicate the condition on a good surface.

Does the compact disc player operate correctly?

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Go to Step 9

Go to Step 7

Service the radio. Refer to Radio Replacement .

Is service of the radio complete?

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Go to Step 9

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1. Inspect for the following conditions.

•	The disc is inserted upside down.

•	The disc is badly scratched or wet.

•	Moisture has condensed on the disc.

2. Correct the conditions as necessary. Allow up to an hour in order to evaporate any condensation.

Does the compact disc player operate correctly?

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Go to Step 9

Go to Step 7

Operate the system in order to verify the repair.

Did you correct the condition?

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System OK

Go to Step 3