CAMPAIGN: INCORRECT CERTIFICATION LABEL
The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within 60 days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owners may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter which is being sent to owners, the owners are being instructed to contact the nearest Chevrolet Zone Office if their dealer does not remedy the condition within five days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed an how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has determined that certain 1986 Chevrolet SIT Light Duty model trucks built at Moraine Truck Assembly do not conform to the require- ments of Federal Motor Vehicle Safety Standard (FMVSS) 120, "Tire Selection and Rims for Vehicles Other Than Passenger Cars." The trucks were assembled correctly except that the tire and wheel information on the certification label may be incorrect. Specifically, all of the 5's were changed to 6's (i.e. P195/75Rl4 read P196/76Rl4 and 15 x 6JJ read 16 x 6JJ).
To correct this condition, a new certification label is to be affixed to each affected vehicle.
Since a new certification label can be easily installed and to reduce owner inconvenience, new certification labels will be sent directly to owners of record. Owners may install the new label or ask a dealer to do the service. Dealer service is to be done at no charge to owners.
VEHICLES INVOLVED
Involved are certain 1986 Chevrolet S/T Light Duty model trucks built at Moraine within the following VIN breakpoints:
PLANT FROM THROUGH ----- ---- ------- Moraine G2100001 G2109216
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Iden- tification Number, owner name and address data, and are furnished to the involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle regis- tration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Whenever a vehicle subject to this campaign is taken into vour new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction has been made before reselling or releasing the vehicle.
This bulletin is notice to you that the new motor vehicles included in this campaign may not comply with the standard identified above. Under Section 108 of the National Traffic and Motor Vehicle Safety Act, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard.
As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your dealership may be subject to a civil penalty up to $1,000 for each such sale.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of Owner Letter included with this bulletin).
PARTS INFORMATION
A new certification label required for each vehicle involved will be mailed to owners of record or involved dealers by Chevrolet Motor Division. The label will contain the VIN and corresponding rim, tire inflation, and loading information.
If the existing label's VIN does not match the new label or the new label was not received, contact your Zone Office to make arrangements to receive a replacement.
SERVICE PROCEDURE
1. Open driver's door.
2. Verify that the Vehicle Identification Number (VIN) of the new Certification Label is the same as the existing label. (See illustration included with sample owner letter).
If the VIN of the new certification label is different than the exist- ing label, contact your Zone Office to arrange to receive the correct label.
If the VIN of the new certification label is the same as the existing label, follow the remaining steps of this procedure and install the new label.
3. With an appropriate instrument, lift corner of certification label and peel from door edge.
4. Clean area where new label will be installed with soapy water and wipe dry.
5. Remove protective backing from new label and carefully apply to vehicle in the same location as the original label.
DO NOT ATTEMPT TO REMOVE OR LOOSEN THE NEW LABEL ONCE IT HAS BEEN APPLIED AS THIS WILL DAMAGE THE LABEL AND MAKE IT ILLEGIBLE.
6. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle modified in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the five digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or ballpoint pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.
Apply "Campaign Identification Label" only on a clean dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
FAILED PARTS LABOR LAB OTH* REPAIR PERFORMED PC PART NO. ALLOW FC OP HRS HRS ----------------- -- -------- ----- -- -- --- ---- INSPECT & INSTALL NEW 00 V3660 0.2 0.1 CERTIFICATION LABEL
*Campaign Administrative Allowance
Dealers will automatically recieve the correct labor allowance based on the labor operation performed.
Refer to the Chevrolet Clains Processing Manual for details on Product Campaign Claim submission.
ADMINISTRATIVE PROCEDURE
REFER TO THE CURRENT CHEVROLET SERVICE POLICIES AND PROCEDURES MANUAL AND CLAIMS PROCESSING MANUAL FOR CAMPAIGN HANDLING AND ADMINISTRATIVE PROCEDURES.
Chevrolet Motor Division GENERAL MOTORS CORPORATION
(Notification Used By Chevrolet Motor Division)
Dear Chevrolet Truck Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has determined that certain 1986 Chevrolet S/T Light Duty model trucks built at Moraine Truck Assembly do not conform to the re- quirements of Federal Motor Vehicle Safety Standard (FMVSS) 120, "Tire Selection and Rims for Vehicles Other Than Passenger Cars." The trucks were assembled correctly except that the tire and wheel information on the certification label may be incorrect. Specifically, all the 5's were changed to 6's (i.e. P195/75RI4 read P196/76RI4 and 15 x 6JJ read 16 x 6JJ) .
To correct this noncompliance, a new certification label should be in- stalled on the affected vehicles. We have enclosed a new certification label. For your convenience, you may install it yourself. Just follow the instructions on the reverse side of this letter.
If you prefer, you may arrange a service date with your Chevrolet Dealer. They will be pleased to install the new label for you at no charge.
If you decide not to install the new label yourself, your Chevrolet Dealer is best equipped to provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date or within five days, we recommend you contact the nearest Chevrolet Zone Office. The Zone Office will assist you and the dealer in getting your vehicle corrected. The locations and telephone numbers of the Zone Offices are listed in your Owners Manual.
After contacting your dealer and the Zone Office, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh St., S.W., Washington, D.C. 20590 or call 800-424-9393 (Washington, D.C. residents use 426-0123).
If you install the new certification label or if you have sold or traded your vehicle, please complete the enclosed postage paid owner reply card and mail it to us. This will assist us in assuring that all affected vehicles have been corrected.
We are sorry to cause you this inconvenience; however, we have taken this action in the intereat of your safety and continued satisfaction with our products.
Chevrolet Motor Division GENERAL MOTORS CORPORATION
INSTRUCTIONS
1. Open driver's door.
2. Verify that the Vehicle Identification Number (VIN) of the new Certification Label, enclosed with these instructions is the same as the existing label.
If the VIN of the new certification label is different than the existing label, contact your Zone Office to arrange to receive the correct label (the locations and telephone numbers of the Zone Offices are listed in your owners manual).
If the VIN of the new certification label is the same as existing label, follow the remaining steps of this procedure and install the new label.
3. With an appropriate instrument lift corner of certification label and peel from door edge.
4. Clean area where new label will be installed with soapy water and wipe dry.
5. Remove protective backing from new label and carefully apply to vehicle in the same location as the original label.
NOTE: DO NOT ATTEMPT TO REMOVE OR LOOSEN THE NEW LABEL ONCE IT HAS BEEN APPLIED AS THIS WILL DAMAGE THE LABEL AND MAKE IT ILLEGIBLE.
6. After completing enclosed postage paid owner reply card, return it to us.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
