CAMPAIGN: TEMPORARY ROOF PANAL DISTORTION. Cadillac Seville 1997

NOTE: GM OF CANADA CAMPAIGN 96060 IS LOCATED BELOW THE U.S. VERSION

CUSTOMER SATISFACTION CAMPAIGN

SUBJECT: 96060 - TEMPORARY ROOF PANEL DISTORTION ------------------------------------------------

MODELS: CERTAIN 1997 CADILLAC DEVILLE VEHICLES BUILT WITHOUT ---------------------------------------------------- OPTIONAL FACTORY INSTALLED SUNROOF (RPO CF5) --------------------------------------------

This bulletin replaces previous DCS Administrative Messages dated August 30, 1996; September 3, 1996; and September 5,1996 regarding this subject.

General Motors has decided that certain 1997 Cadillac DeVille, DeVille Concours, and DeVille d'Elegance model vehicles NOT equipped with optional factory installed sunroof (RPO CF5) may exhibit a condition in which, depending upon exposure to higher exterior temperatures, the roof panel temporarily becomes distorted. Typically, this condition appears as slight depressions of the roof panel in the area over the front seating positions. To prevent the possibility of this condition occurring, dealers are to lower the headliner and modify the composite membrane (cardboard roof dampener) attached to the roof panel according to the Service Procedure in this bulletin.

VEHICLES INVOLVED:

Involved are certain 1997 Cadillac DeVille, DeVille Concours, and DeVille d'Elegance model vehicles NOT equipped with optional factory installed sunroof (RPO CF5) and built within the following VIN breakpoints:

PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH ---- -------- ------- --------- ----- --------- -------- 1997 Cadillac DeVille Hamtramck "U" VU200001 VU211748

NOTICE: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) prior to beginning campaign repairs. Not all vehicles within the above breakpoints are involved. Our records indicate that 510 vehicles were corrected at the assembly plant and are not included in this campaign.

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The Customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

CUSTOMER NOTIFICATION

Affected customers will be notified of this campaign on their vehicles by letter from Cadillac Motor Car Division. A copy of the customer letter is included with this bulletin.

COURTESY TRANSPORTATION

The availability of courtesy transportation to customers whose vehicles are involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the steps necessary to ensure that these customers clearly understand that courtesy transportation is available and will be provided upon request at no charge. Dealers should submit such claims in the normal manner and appropriate credit will be issued.

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer lefter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification lefter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

PARTS INFORMATION:

No parts are required for this campaign.

SERVICE PROCEDURE

INSPECTION PROCOCEDURE

1. Inspect suspect vehicles for repairs performed at the Hamtramck Assembly Center or Custom Express Delivery Regional Distribution Centers.

- A blue sticker has been affixed to the glove box door next to the Roadside Service Label if the vehicle was previously repaired at a Custom Express Delivery Regional Distribution Center.

-OR-

- A round white label featuring a blue Cadillac logo with "Detroit Hamtramck and Cadillac Motor Car Company" printed in a circle has been affixed to the plastic protective cover over the driver's seat at the outboard shoulder position if the vehicle was previously repaired at the Hamtramck Assembly Center.

If neither sticker is present, and vehicle campaign involvement has been confirmed through the Vehicle Information Service System (VISS) or dealers' campaign VIN list, proceed to Step 2 below. If either sticker is present, further repairs are not required. Proceed to Step 18 below.

REPAIR PROCEDURE

ALL REFERENCES ARE TO THE 1996 E/K PLATFORM (GMP/96-E/K-1) SERVICE MANUAL (BOOK 1) FOR ARTWORK AND CLARIFICATION.

Headliner Removal Instructions

2. Remove front sunshade escutcheon and then the 2 retaining screws (refer to Section 10-9-4). Only remove retaining screws, sunshade assemblies may be left attached to the headliner assembly.

3. Remove passenger assist straps (refer to Section 10-9-11).

4. Disconnect electrical connector from rear view mirror.

5. On vehicles equipped with rear vanity mirrors (Concours and d'Elegance), remove vanity mirror assembly refer to Section 10-9-6).

CAUTION:

USE CARE WHEN REMOVING REAR VANITY MIRROR FROM ITS CARRIER. THE CARRIER ASSEMBLY IS ADHERED DIRECTLY TO THE ROOF SURFACE AND DAMAGE MAY RESULT IF EXCESSIVE FORCE IS USED.

6. Remove A-pillar windshield garnish molding by pulling away to disengage clips (refer to Section 10-9-12).

7. Position seats fully rearward and fully reclined.

8. Disconnect upper portion of B-pillar trim by pulling to disengage locking tabs (refer to center trim panel artwork in Section 10-10-20).

9. Disconnect upper portion of the rear quarter trim panels by pulling to disengage locking tabs (refer to Section 10-7-1).

10. Disconnect electrical connectors behind left rear quarter trim panel.

11. Pull front of headliner downward near sunshade location to release retaining clips (2 per side).

12. Pull rear of headliner down and toward front of vehicle at center to release rear locator clip.

NOTICE: If the headliner rear locator clip becomes detached from the headliner during the headliner removal process, it can be reattached to the headliner by using a small amount (5 or 6 drops) of Goodwrench Instant Gel Adhesive (GM P/N 12345632) or equivalent. Carefully apply adhesive to base of clip then re-position clip on headliner and hold firmly for approximately 45 seconds until clip is secure.

13. Lower headliner. Headliner is glued to the roof composite membrane (cardboard roof dampener) in 6 locations (3 along each side) as an assembly aid. It may be necessary to cut the glue securing the headliner to the membrane. It is not necessary to re-glue the headliner to the roof composite membrane (cardboard roof dampener) during reinstallation.

Modify Roof Composite Membrane (Cardboard Roof Dampener)

REFER TO PAGE 7 OF THIS BULLETIN FOR A DETAILED ILLUSTRATION OF THIS MODIFICATION PROCEDURE.

14. Mark a line on the composite membrane (cardboard roof dampener) running from front to rear 4 inches inboard from each side.

15. Mark a similar line on the composite membrane (cardboard roof dampener) running from front to rear 8 1/2 inches inboard from each side of the membrane.

16. Cut the composite membrane (cardboard roof dampener) to remove a total of four approximately 3/4 inch wide sections of material running the length of the membrane (front to rear), one along each of the lines drawn in Steps 14 and 15.

CAUTION:

CARE MUST BE USED AS NOT TO DAMAGE THE ROOF WHEN CUTTING THE COMPOSITE MEMBRANE (CARDBOARD ROOF DAMPENER). REMOVE MATERIAL ONLY FROM THE MARKED AREAS; NO MATERIAL IS TO BE REMOVED FROM THE CENTER-MOST AREA OF THE MEMBRANE.

NOTICE: On a small number of vehicles (approximately 10%), one or more sections of the roof composite membrane (cardboard roof dampener) may become partially or completely detached from the roof panel when modifying the membrane as described above. Any detached sections of the membrane must be reattach to the roof panel using Betamate Urethane Adhesive Part Number 9985874).

To reattach any section of the roof composite membrane (cardboard roof dampener), carefully apply the adhesive in a bead approximately 15 mm (1/2 inch) in width and between 6 to 9 mm (1/4 to 1/3 inch) in height running the length of the membrane section from front to rear. If the section to be reattached is one of the two outermost sections on either side, use a single bead running down the center of the membrane. If the middle section of membrane requires reattachment, use 2 beads of adhesive centered approximately 6 inches apart. It may also be necessary to remove some original adhesive from the membrane and/or roof panel to insure proper adhesion.

Betamate Urethane Adhesive will not be available from General Motors Service Parts Operations (GMSPO) until approximately January 1, 1997. When it does become available from GMSPO, the GM Part Number for this adhesive will be 12378192.

However, we have arranged to make a limited supply of Betamate Urethane Adhesive immediately available to dealers by calling VISPAC Incorporated at 1-800-269-5100 (Monday through Friday, 8:00 a.m. to 4:30 p.m. EST). The adhesive is packaged in caulking gun size tubes, and we estimate approximately 1/3 tube will be required to reattach a partially detached membrane section. Until this adhesive is available from GMSPO, it will be provided to dealers at no charge. Dealers should specifically ask for Part Number 9985874 when ordering the adhesive from VISPAC.

Reinstall Headliner

17. To reinstall headliner, reverse the removal procedure.

18. Install the GM Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought into the dealership for periodic service. When installing the Campaign Identification Label, be sure to install the clear protective covering. Apply the "Campaign Identification Label" only on a clean, dry surface. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday through Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.

CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

FAILED * PART PART PARTS LABOR LABOR REPAIR PERFORMED COUNT NO. ALLOW CC-FC OP HOURS ---------------------- ------ ------ ----- ----- ----- ----- Inspect Only MA-96 V9965 0.2 Check For Previous Repair As Confirmed By Factory or Distribution Center Label/Sticker Installation

Inspect/Repair MA-96 V9964 1.3 DeVille Perform Repair As Per Service Procedure Add: Concours And 0.1 d'Elegance

* For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".

Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.

October, 1996

Dear Cadillac Customer:

Thank you for your recent purchase of a new 1997 model Cadillac. Providing you with outstanding service is of the utmost importance to us. This letter is intended to make you aware of an appearance item that may affect your vehicle and what we are doing to correct this condition.

Cadillac has determined that certain 1997 DeVille, DeVille Concours, and DeVille d'Elegance model vehicles not equipped with optional factory installed sunroof may exhibit a condition in which, depending upon exposure to higher exterior temperatures, the roof panel temporarily becomes distorted. Typically, this condition appears as slight depressions of the roof panel in the area over the front seating positions.

A product improvement to address this condition was recently incorporated into production. Chances are you may not have noticed this condition however, we wish to make this enhancement available to you. Your dealer will need to modify the composite membrane which is attached to the roof panel above the headliner on your vehicle. Of course, this service will be performed at no cost to you.

The mailing of this lefter has been coordinated to ensure that instructions for making this repair have been received by your dealer and that needed parts are available for your car. Please contact your Cadillac dealer at your convenience to arrange a service appointment and courtesy transportation, if required. Please ask your dealer if you wish to know how much time is needed to process your vehicle. Included in this time would be about ninety (90) minutes for a technician to perform this repair.

We are sorry to cause you any inconvenience; however, we have taken this action in the interest of your continued enjoyment and satisfaction with our products. If you have any questions, please contact your Cadillac dealer or call our Customer Assistance Center at 1-800-458-8006.

Cadillac Motor Car Division General Motors Corporation

** CANADIAN VERSION **

CUSTOMER SATISFACTION CAMPAIGN

SUBJECT: CAMPAIGN 96060 - TEMPORARY ROOF PANEL DISTORTION ------------------------------------------------

MODELS: CERTAIN 1997 CADILLAC DEVILLE VEHICLES BUILT WITHOUT OPTIONAL ------------------------------------------------------------- FACTORY INSTALLED SUNROOF (RPO CF5) -----------------------------------

THIS BULLETIN REPLACES PREVIOUS DCS MESSAGE DATED SEPTEMBER 13, 1996 REGARDING THIS SUBJECT.

DEFECT INVOLVED

General Motors of Canada Limited has decided that certain 1997 Cadillac DeVille, DeVille Concours, and DeVille d'Elegance model vehicles NOT equipped with optional factory installed sunroof (RPO CF5) may exhibit a condition in which, depending upon exposure to higher exterior temperatures, the roof panel temporarily becomes distorted. Typically, this condition appears as slight depressions of the roof panel in the area over the front seating positions.

To prevent the possibility of this condition occuring, dealers are to lower the headliner and modify the composite membrane (cardboard roof dampener) attached to the roof panel according to the Service Procedure in this bulletin.

VEHICLES INVOLVED

PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH ---- -------- ------- -------- ----- -------- -------- 1997 Cadillac DeVille Hamtramck "U" VU200001 VU211748

NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WELL BE PAID.

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

PARTS INFORMATION

NO PARTS ARE REQUIRED FOR THIS CAMPAIGN

CUSTOMER NOTIFICATION

All customers of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of customer letter included with this bulletin). The listings provided are for campaign activity only and should not be used for any other purpose.

COURTESY TRANSPORTATION

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles. Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

INSPECTION PROCEDURE

1. Inspect suspect vehicles for repairs performed at the Hamtramck Assmbly Centre or Custom Express Delivery Regional Distribution Centres.

- A blue sticker has been affixed to the glove box door next to the Roadside Service Label if the vehicle was previously repaired at a Custom Express Delivery Regional Distribution Centre.

-OR-

If neither sticker is present, and vehicle campaign involvement has been confirmed through DCS Screen 445 or dealer's campaign VIN list, proceed to Step 2. If either sticker is present, further repairs are not required. Proceed to Step 18.

REPAIR PROCEDURE

ALL REFERENCES ARE TO THE 1996 SERVICE MANUAL FOR ARTWORK AND CLARIFICATION:

HEADLINER REMOVAL INSTRUCTIONS

2. Remove front sunshade escutcheon and then the two (2) retaining screws (refer to Section 10-9-4). Only remove retaining screws, sunshade assemblies may be left attached to the headliner assembly.

3. Remove passenger assist straps (refer to Section 10-9-11).

4. Disconnect electrical connector from rearview mirror.

5. On vehicles equipped with rear vanity mirrors (Concours and d'Elegance), remove rear vanity mirror assembly (refer to Section 10-9-6).

CAUTION:

USE CARE WHEN REMOVING REAR VANITY MIRROR FROM ITS CARRIER. THE CARRIER ASSEMBLY IS ADHERED DIRECTLY TO THE ROOF SURFACE AND DAMAGE MAY RESULT IF EXCESSIVE FORCE IS USED.

6. Remove A-pillar windshield garnish moulding by pulling away to disengage clips (refer to Section 10-9-12).

7. Position seats fully rearward and fully reclined.

8. Disconnect upper portion of B-pillar trim by pulling to disengage locking tabs (refer to centre trim panel artwork on Section 10-10-20).

9. Disconnect upper portion of the rear quarter trim panels by pulling to disengage locking tabs (refer to Section 10-7-1).

10. Disconnect electrical connectors behind left rear quarter trim panel.

11. Pull front of headliner downward near sunshade location to release retaining clips (2 per side).

12. Pull rear of headliner down and toward front of vehicle at centre to release rear locator clip.

NOTICE: If the headliner rear locator clip becomes detached from the headliner during the headliner removal process, it can be reattached to the headliner by using a small amount (5 or 6 drops) of Goodwrench Instant Gel Adhesive (GM P/N 12345632) or equivalent. Carefully apply adhesive to base of clip then re-position clip on headliner and hold firmly for approximately 45 seconds until clip is secure.

MODIFY ROOF COMPOSITE MEMBRANE (CARDBOARD ROOF DAMPENER)

REFER TO PAGE 5 OF THIS BULLETTN FOR A DETAILED ILLUSTRATION OF TIES MODIFICATION PROCEDURE.

14. Mark a line on the composite membrane (cardboard roof dampener) running from front to rear 4 inches inboard from each side.

15. Mark a similar line on the composite membrane (cardboard roof dampener) running from front to rear 8 1/2 inches inboard from each side of the membrane.

CAUTION:

CARE MUST BE USED SO AS NOT TO DAMAGE THE ROOF WHEN CUTTING THE COMPOSITE MEMBRANE (CARDBOARD ROOF DAMPENER). REMOVE MATERIAL ONLY FROM THE MARKED AREAS; NO MATERIAL IS TO BE REMOVED FROM THE CENTRE-MOST AREA OF THE MEMBRANE.

NOTICE: On a small number of vehicles (approximately 10%), one or more sections of the roof composite membrane (cardboard roof dampener) may become partially or completely detached from the roof panel when modifying the membrane as described above. Any detached sections of the membrane must be reattached to the roof panel using Betamate Urethane Adhesive (Part Number 9985874).

To reattach any section of the roof composite membrane (cardboard roof dampener), carefully apply the adhesive in a bead approximately 15 mm (1/2 inch) in width and between 6 to 9 mm (1/4 to 1/3 inch) in height running the length of the membrane section from front to rear. If the section to be reattached is one of the two outermost sections on either side, use a single bead running down the centre of the membrane. If the middle section of membrane requires reattachment, use 2 beads of adhesive centered approximately 6 inches apart. It may also be necessary to remove some original adhesive from the membrane and/or roof panel to ensure proper adhesion.

However, we have arranged to make a limited supply of Betamate Urethane Adhesive immediately available to dealers by faxing a request to 905-644-7846. The adhesive is packaged in caulking gun size tubes, and we estimate approximately 1/3 tube will be required to reattach a partially detached membrane section. Until this adhesive is available from GMSPO, it will be provided to dealers at no charge.

REINSTALL HEADLINER

17. To reinstall headliner, reverse the removal procedure.

18. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought into the dealership for periodic servicing. Additional Campaign Identification Labels can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

CLAIM INFORMATI0N

Submit a Product Campaign Claim with the information indicated below:

* PART FAILED PARTS LABOUR LABOUR REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC 0P HOURS --------------------------- ----- -------- ----- ----- ---- ------ Inspect Only - - - MA-96 V9965 0.2 Check For Previous Repair as Confirmed By Factory or Distribution Centre Label/ Sticker Installation

Inspect/Repair - - - MA-96 V9964 1.3 DeVille Perform Repair as Per Service Procedure Add:Concours and d'Elegance 0.1

* For Campaign Administrative Allowance, add 0.1 hours to the "Labour Hours".

Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.

General Motors of Canada Limited

October 1996

Dear General Motors Customer:

General Motors of Canada Limited has decided that certain 1997 DeVille, DeVille Concours, and DeVille d'Elegance model vehicles not equipped with optional factory installed sunroof may exhibit a condition in which, depending upon exposure to higher exterior temperatures, the roof panel temporarily becomes distorted. Typically, this condition appears as slight depressions of the roof panel in the area over the front seating positions.

A product improvement to address this condition was recently incorporated into production. Chances are you may not have noticed this condition; however, we wish to make this enhancement available to you. Your GM dealer will need to modify the composite membrane which is attached to the roof panel above the headliner on your vehicle.

This service will be provided for you at no charge.

Please contact your GM dealer as soon as possible to arrange a service date.

If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.

This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Customer Support Department General Motors of Canada Limit

Object Number: 96501 Size: FS

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.