Broken Cargo Management System Latch - kw appearance compartment D7E hatch interior rear trim

When servicing the vehicle with the VIN you entered, the following diagnosis might be helpful if the vehicle exhibits the described symptoms.

2004 Cadillac SRX, Cargo Management System (D7E) broken latch. We have received complete cargo management units at the Warranty Parts Center replaced due to the latch not being available as a separate part. The latch material has been improved and the parts have been released for service. The latch part numbers are: 25773277 gray, 25773278 ebony, and 25773279 neutral.

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Please follow this diagnosis process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed. If these steps do not resolve the condition, please contact GM TAC for further diagnostic assistance. This diagnostic approach was developed for the vehicle with the VIN you entered and should not be automatically be used for other vehicles with similar symptoms.

(2004 Cadillac SRX)

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