CAMPAIGN: TIE ROD CLAMP BOLTS LOOSE (UNEVEN TIRE WEAR)

TO: AFFECTED DEALERS (CHEVROLET, BUICK, AND CADILLAC)

GENERAL MOTORS HAS DETERMINED THAT CERTAIN 1992 B/D CARS BUILT AT THE ARLINGTON ASSEMBLY PLANT MAY HAVE BEEN SHIPPED WITHOUT HAVING THE FOUR (4) TIE ROD ADJUSTING SLEEVE CLAMP BOLTS/NUTS TIGHTENED. THIS CONDITION COULD RESULT IN UNEVEN TIRE WEAR.

TO CORRECT THIS CONDITION, DEALERS ARE TO INSPECT TIE ROD CLAMPS FOR LOOSENESS ON INVOLVED VEHICLES. VEHICLES WITH TIE ROD CLAMP(S) LOOSE WILL HAVE A TOE-IN ADJUSTMENT PERFORMED AND THE TIE ROD ASSEMBLIES REPLACED.

INVOLVED VEHICLES

BUICK DIVISION

INVOLVED ARE THE FOLLOWING 1992 BUICK ROADMASTER SEDAN MODEL VEHICLES BUILT AT THE ARLINGTON ASSEMBLY PLANT:

BUICK DEALER CODE VIN

56-601 NR401055 38-430 NR406593 40-455 NR407137 35-630 NR408704 51-466 NR408782 42-325 NR411028 40-411 NR413305 43-961 NR415499 39-521 NR419738 39-245 NR422672 54-583 NR425318 43-500 NR425515 41-305 NR429462

CHEVROLET DIVISION

INVOLVED ARE THE FOLLOWING 1991-92 CHEVROLET CAPRICE MODEL VEHICLES BUILT AT THE ARLINGTON ASSEMBLY PLANT:

MR135114 MR135348 MR136143 MR136964 MR138542 MR140011 MR140028 MR140338 MR144093 MR149880 MR151066 MR151892 NR101707 NR101721 NR111221

CADILLAC DIVISION

INVOLVED ARE THE FOLLOWING 1991-92 BROUGHAM MODEL VEHICLES BUILT AT THE ARLINGTON ASSEMBLY PLANT:

1991 1992 MR722518 NR702827 MR722765 NR704236 MR722833 NR704831 MR723690 NR704853 MR725163 NR705337 MR726372

INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER COMPUTER LISTINGS. COMPUTER LISTINGS CONTAIN THE COMPLETE VEHICLE IDENTIFICATION NUMBER, OWNER NAME AND ADDRESS DATA, AND ARE FURNISHED TO INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. OWNER NAME(

AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH OWNERS INVOLVED IN THIS CAMPAIGN.

THESE LISTINGS MAY CONTAIN OWNER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.

OWNER NOTIFICATION

OWNERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLE BY (DIVISION) (SEE COPY OF OWNER LETTER INCLUDED WITH THIS DCS).

DEALER CAMPAIGN RESPONSIBILITY

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO OWNERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.

OWNERS OF VEHICLES ARE TO BE CONTACTED BY THE DEALER, AND ARRANGEMENTS MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO INSTRUCTIONS CONTAINED IN THIS BULLETIN.

IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN IS TAKEN INTO YOUR NEW OR USED VEHICLE INVENTORY, OR IT IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.

PARTS INFORMATION

NOTICE: NO PARTS WILL BE REQUIRED TO COMPLETE THIS CAMPAIGN UNLESS THE TIE ROD CLAMP(S) ARE LOOSE.

IF PARTS ARE REQUIRED TO COMPLETE THIS CAMPAIGN, THEY ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). TO ENSURE THESE PARTS WILL BE OBTAINED AS SOON AS POSSIBLE, THEY SHOULD BE ORDERED FROM GMSPO ON A "C.I.O." ORDER WITH NO SPECIAL INSTRUCTION CODE, BUT ON AN ADVISE CODE (2).

IF TIE ROD CLAMP(S) ARE LOOSE, ALL OF PARTS BELOW WILL BE REQUIRED TO PERFORM THIS CAMPAIGN. IT IS ANTICIPATED THAT NO VEHICLES WILL REQUIRE TIE ROD ASSEMBLY REPLACEMENT. DO NOT ORDER THE PARTS LISTED BELOW UNLESS A VEHICLE'S TIE ROD CLAMP(S) ARE LOOSE.

PART NUMBER DESCRIPTION QUANTITY/VEHICLE

7834234 INNER TIE ROD KIT 2 AS REQUIRED 7826713 OUTER TIE ROD KIT 2 AS REQUIRED 7839709 TIE ROD ADJUSTER KIT 2 AS REQUIRED 11500760 CLAMP NUT 4 AS REQUIRED

SERVICE PROCEDURE

1. RAISE AND SUITABLY SUPPORT VEHICLE. REFER TO GENERAL INFORMATION (SEC. 0A) OF 1992 (C/D CAR) SERVICE MANUAL.

2. GRASP ADJUSTING TUBE/SLEEVE OF ADJUSTABLE TIE ROD ASSEMBLY WITH ONE HAND AND ATTEMPT TO ROTATE TUBE/SLEEVE CLAMPS WITH OPPOSITE

HAND (SEE FIGURE BELOW).

3. REPEAT STEP 2 ON ADJUSTABLE TIE ROD ASSEMBLY ON OPPOSITE SIDE OF VEHICLE.

4. IF A TIE ROD ADJUSTING TUBE/SLEEVE CLAMP(S) IS FOUND TO BE LOOSE, PROCEED TO STEP 5. IF NO LOOSENESS IS FOUND, NO FURTHER ACTION IS REQUIRED, PROCEED TO STEP 6.

5. REPLACE INNER AND OUTER TIE ROD ASSEMBLIES AND REQUIRED CONNECTING AND ATTACHING COMPONENTS FOLLOWING 1992 (C/D CAR) SERVICE MANUAL PROCEDURES IN STEERING LINKAGE SECTION (SEC. 3B3). PERFORM PROCEDURE ON BOTH SIDES OF VEHICLE INCLUDING TOE-IN ADJUSTMENT. CONTACT YOUR (DIVISION) ZONE/BRANCH CONTACT PERSONNEL FOR TIRE(S) REPLACEMENT AUTHORIZATION IF YOU DETECT LOOSE TIE ROD CLAMP(S) AND FEEL THAT TIRE WEAR HAS RESULTED.

6. INSTALL CAMPAIGN IDENTIFICATION LABEL.

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL". EACH LABEL PROVIDES A SPACE TO INCLUDE THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL-POINT PEN.

EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN FOR PERIODIC SERVICING BY THE OWNER.

APPLY "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.

WARRANTY INFORMATION

SUBLET PART FAILED PART FAILURE LABOR LABOR OTHER DLR OPER COUNT PART NO. ALLOW. CODE OP. NO. HOURS HOURS MTL.TWG.

O INSPECT/ALL TIE ROD CLAMPS TIGHT - NO FURTHER ACTION -- -- -- 96 V7370 0.2 *0.1 --

O INSPECT/TIE ROD CLAMP(S) LOOSE - NEW TIE ROD ASSEMBLIES INSTALLED 10 7839709 ** 96 V7371 #1.2 *0.1 ##

* CAMPAIGN ADMINISTRATIVE ALLOWANCE

** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 30% OF ALL PARTS REQUIRED FOR THE REPAIR.

# LABOR TIME FOR THIS OPERATION (V7371) INCLUDES TIME FOR REMOVAL OF LOCKING WHEEL COVERS.

## USE SUBLET COLUMN TO SUBMIT TIRE(S) REPLACEMENT IF REQUIRED AND AUTHORIZED BY YOUR BUICK (DIVISION) ZONE/BRANCH CONTACT PERSONNEL.

COPYRIGHT 1992 GENERAL MOTORS CORPORATION ALL RIGHTS RESERVED

DEAR (DIVISION) (VEHICLE) OWNER:

THIS NOTICE IS SENT TO INFORM YOU THAT (DIVISIONOR DIVISION IS CONDUCTING A RECALL CAMPAIGN THAT INCLUDES YOUR VEHICLE.

REASON FOR THIS RECALL

GENERAL MOTORS HAS DETERMINED THAT CERTAIN 1992 (DIVISION) (C/D CAR) MODEL VEHICLES BUILT AT THE ARLINGTON ASSEMBLY PLANT MAY HAVE BEEN SHIPPED WITHOUT HAVING THE FOUR (4) TIE ROD ADJUSTING SLEEVE CLAMP BOLTS/NUTS TIGHTENED. THIS CONDITION COULD RESULT IN UNEVEN TIRE WEAR.

WHAT WE WILL DO

TO CORRECT THIS CONDITION, YOUR DEALER WILL INSPECT THE TIE ROD CLAMPS FOR LOOSENESS ON YOUR (C/D CAR). (C/D CAR) WITH TIE ROD CLAMP(S) LOOSE WILL HAVE A TOE-IN ADJUSTMENT AND THE TIE ROD ASSEMBLIES REPLACED. THIS SERVICE WILL BE PERFORMED FOR YOU AT NO CHARGE.

WHAT YOU SHOULD DO

PLEASE CONTACT THE (DIVISION) DEALER FROM WHICH YOU PURCHASED THE CAR AS SOON AS POSSIBLE TO ARRANGE A SERVICE DATE. INSTRUCTIONS FOR MAKING THIS CORRECTION HAVE BEEN SENT TO THE DEALER. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH TIME WILL BE NEEDED TO SCHEDULE AND PROCESS YOUR VEHICLE.

THE ENCLOSED OWNER REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION IN THE SHORTEST POSSIBLE TIME. IF YOU HAVE SOLD OR TRADED YOUR VEHICLE, PLEASE LET US KNOW BY COMPLETING THE POSTAGE PAID REPLY CARD AND RETURNING IT TO US.

WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR CONTINUED SATISFACTION WITH OUR PRODUCTS.

(DIVISION) GENERAL MOTORS CORPORATION

ENCLOSURE

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.