GOLD KEY VEH RECEIVING INSPECT TRANSPORTATION CLAIM PROCEDURE

SUBJECT: GOLD KEY NEW VEHICLE RECEIVING AND INSPECTION/ TRANSPORTATION CLAIMS PROCEDURES

All 1993 Cadillac vehicles are being shipped with a sealed package of Gold Key materials in the trunk. On all models the Gold Keys will be used as transportation carrier delivery keys. It is essential that dealers inspect all new 1993 vehicles for the Gold Keys and the Gold Key packages. in the event the package is missing, incomplete, and/or the Gold Keys are missing, the following procedures must be strictly adhered to:

A. Delivery receipt must be coded 98086 with a notation "Gold Keys missing", "Gold Key Package missing", etc.

B. Replacement packages and/or materials can be obtained from Cadillac Stationery Control by calling 1-800-892-2000 and ordering from the following selection:

Dealer Dealer Cost Item Cost Allante

Complete Gold Key Package (C, D, E, K, V) $20.00 $30.00 Individual Gold Ignition PASSKEY 10.00 y10.00 Individual Gold Body Key 3.50 4.50 Allante Key Fob --- 7.00 Allante Compact Disc --- 6.00 Gold Key Portfolio (w/ pen, calculator, note pad) 16.00 16.00 Pen 2.00 2.00 Note Pad .50 .50 Calculator 4.00 4.00 Model-Specific Video 10.00 10.00

NOTE: Only requests associated with transportation loss or an incorrect 1993 Owner's Package should be directed to Cadillac Stationery Control. All other requests for current or past model Owner's Manuals, Maintenance Schedules, and Warranty Folders should be directed, as in the past, to Helm, Inc.; P.O. Box 07130; Detroit, MI 48207 or call (313) 865-5000, extension 264; or through Helm's Cadillac Dealer Merchandising, Stationery and Publications Catalog order form. Materials for transportation claims will be billed to dealers at the above prices. Submit transportation claims for these amounts in the manner described in this bulletin. Incorrect materials will be replaced at no charge, and no claim is to be filed. Complete Gold Key packages will include a Warranty Booklet. However, replacement of individual Vehicle and Owner Information Labels may be ordered only through your Zone Office.

C. Submit a transportation claim for missing packages, keys, or other items per the previous list in the following manner:

Labor Sublet Damage Operation Labor Mat. Code Number Hours Towing ------ --------- ------ ------ 98086 T6105 0.0 XXX*

* Net amount equal to the cost of the ordered item(s) from B.

NOTE: Each order carries a drop ship and handling charge as well as UPS postage charges. These charges are not to be included on the transportation claim. Credit for these charges must be submitted via a separate postage reimbursement claim (Claim Type F). Refer to your Warranty and Transportation Claim Preparation manual for complete procedures on how to submit a claim for postage reimbursement.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.