Product Safety 00022 - Right Front Brake Hose May Contact Wheel

COMPLETION OF THIS CAMPAIGN LIFTS THE STOP DELIVERY ORDER ISSUED ON FEBRUARY 17, 2000 (VIA E-MAIL).

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2000 Cadillac DeVille Limousine (RPO V4U) and Hearse (RPO B9Q) model vehicles. Some of these vehicles exhibit a condition in which the right front brake hose contacts the wheel resulting in damage to the brake hose. If the hose becomes damaged, there can be loss of brake fluid and pressure in half of the brake system. The brake warning lamp will be activated when the brake fluid level reaches the indicator limit. During braking, the pedal will be lower than normal and stopping distances will be longer. If this occurs where stopping distance is limited, a crash could occur.

Dealers are to replace the right front brake hose assembly. The left front brake hose assembly will also be replaced to prevent the possibility of incorrect positioning of the hose during any future service.

Involved are the following 2000 Cadillac DeVille model vehicles equipped with Professional Vehicle Package (RPO VU4 or B9Q):

Important: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC Only) before beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved.]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Important: Due to the small number of vehicles involved and due to limited initial parts availability, dealers are encouraged NOT to order campaign parts for use as shelf stock.

1. Raise vehicle on hoist and suitably support.
2. Remove the right and the left front tire and wheel assemblies.
3. Replace the right front brake hose assembly (P/N 25723746) and new copper washers (P/N 10139097) following Service Manual procedures.

Tighten

•	Tighten the caliper fitting to 45 N·m (33 lb ft).

•	Tighten the brake pipe fitting to 15 N·m (11 lb ft).

4. Position the right front brake hose bracket to ensure that the brake hose is correctly routed and clear of any possible contact with the wheel.

Important: When tightening the right front brake hose bracket bolt, make sure the end of the bracket does NOT rotate downward/clockwise.

5. Install the brake hose bracket bolt.

Tighten
Tighten the brake hose bracket bolt to 17 N·m (13 lb ft).

Important: Make sure the hose is correctly routed and clear of any possible contact with the wheel.

6. Repeat Steps 3, 4, and 5 for the left front brake hose using P/N 25723745 brake hose and new copper washers (P/N 10139097).
7. Bleed the brake system following the Service Manual procedure.
8. Install the wheel and tire assemblies.

Tighten
Tighten the nuts to 140 N·m (100 lb ft) using a torque wrench or appropriate Torque Limiting Socket. Tighten the wheel nuts using a "star pattern."

9. Remove the supports and lower the vehicle.
10. Install the GM Campaign Identification Label.

Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels for US dealers can be obtained from Dealer Support Material by calling 1-888-414-6322 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

Additional Campaign Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.

Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Campaign Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP 91 when ordering.

Submit a Product Campaign Claim with the information indicated below:

Refer to the General Motors WINS Claims Processing Manual for details on Product Campaign Claim Submission.

Customers will be notified of this campaign on their vehicles by General Motors (see copy of customer letter included with this bulletin).

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached suggested dealer letter.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall campaign notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the campaign is not completed within a reasonable time.

All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2000 Cadillac DeVille model vehicles equipped with Professional Vehicle Package. Some of these vehicles exhibit a condition in which the right front brake hose contacts the wheel resulting in damage to the brake hose. If the hose becomes damaged, there can be a loss of brake fluid and pressure in half of the brake system. The brake warning lamp will be activated when the brake fluid level reaches the indicator limit. During braking, the pedal will be lower than normal and stopping distances will be longer. If this occurs where stopping distance is limited, a crash could occur.

Your Dealer will replace the right front brake hose assembly. The left front brake hose assembly will also be replaced to prevent the possibility of incorrect positioning of the hose during any future service. This service will be performed for you at no charge .

You may be contacted by a dealer other than the dealer who sold or is currently servicing your vehicle. Please be advised that you may take your vehicle to the General Motors dealership of your choice to have the recall service work completed. Please contact your dealer as soon as possible to arrange a service date.

If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.

This letter identified your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Customer Support Department

General Motors of Canada Limited