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Customer Satisfaction 99079A - Battery Rundown; Drv Dr Mirror/Wndo Sw Module

Subject:99079A -- Battery Rundown; Driver's Door Mirror/Window Switch Module

Models:Certain 2000 Cadillac DeVille Model Vehicles Not Equipped with Memory/Personalization Convenience Package (RPO WA7)



This bulletin is being revised to add certain commercial vehicles (hearse, limousine) to the involved vehicle population (see Vehicles Involved section). Please discard Customer Satisfaction Bulletin 99079 dated December, 1999.


General Motors has decided that certain 2000 Cadillac DeVille model vehicles NOT equipped with the memory/personalization convenience package (RPO WA7) may exhibit a condition in which the battery runs down within one day.

To prevent the possibility of this condition occurring, dealers are to replace the driver's door mirror/window switch module.

Vehicles Involved

Involved are certain 2000 Cadillac DeVille model vehicles NOT equipped with the memory/personalization option and built within the following VIN breakpoints:

Year

Division

Model

Plant

From

Through

2000

Cadillac

DeVille

Hamtramck

YU117934

YU182811

2000

Cadillac

Commercial (hearse)

Hamtramck

YU500001

YU500114

2000

Cadillac

Commercial (limousine)

Hamtramck

YU550001

YU550126

Important: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved.]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

Parts Information

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO = Customer Special Order.

Part Number

Description

Qty/ Vehicle

25714325

Switch, Driver's Door Mirror/Window - Wheat (for vehicles with 15I or 50I interior color)

1

25714326

Switch, Driver's Door Mirror/Window - Pewter (for vehicles with 92I interior color)

1

25714327

Switch, Driver's Door Mirror/Window - Black (for vehicles with 19I interior color)

1

25714328

Switch, Driver's Door Mirror/Window - Blue (for vehicles with 29I interior color)

1

Important: Due to the small number of vehicles involved and due to limited initial parts availability, dealers are encouraged not to order campaign parts for use as shelf stock. Parts should only be ordered for the actual repair of an involved vehicle, with priority given to retail sold customer vehicles.

Customer Notification

Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

Dealer Campaign Responsibility

All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

Service Procedure


    Object Number: 658343  Size: SH
  1. Using a thin-bladed screwdriver, carefully pry up at the center of the rear edge of the driver's door power window/mirror switch.
  2. Push inward on the spring clip while lifting the window switch upward.

  3. Remove the switch assembly from the door trim pad.
  4. Disconnect the wiring connectors.
  5. Connect the wiring connectors to the new switch assembly.
  6. Install the switch assembly into the door trim pad. Snap the assembly into place.
  7. Install the GM Campaign Identification Label.

Campaign Identification label

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 am to 4:30 pm Eastern Standard Time). Ask for Item Number S-1015 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

Claim Information

Submit a Product Campaign Claim with the information indicated below. Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.

Repair Performed

Part Count

Failed Part No.

Parts Allow

CC-FC

Labor Op

Labor Hours*

Replace driver's door window/mirror switch

1

25714325

**

MA-96

V0425

0.2

* -- For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".

** -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for switches needed to complete the repair.

January, 2000

Dear Cadillac Customer:

This notice is sent to inform you of a recall campaign that includes your vehicle.

Reason For This Recall

General Motors has decided that certain 2000 Cadillac DeVille model vehicles NOT equipped with the memory/personalization convenience package may exhibit a condition in which the battery runs down within one day.

What Will Be Done

To prevent the possibility of this condition occurring, your dealer will replace the driver's door mirror/window switch module. This service will be performed for you at no charge .

Contacting Your Dealer

Please contact your Cadillac dealer as soon as possible to arrange a service date and to assure parts availability. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process, and repair your vehicle.

If you experience any trouble scheduling your vehicle or you have any questions regarding this recall action, please contact the appropriate Customer Assistance/Relations Center at the number listed below:

Division

Number

Deaf, Hearing Impaired, or Speech Impaired*

Cadillac

1-800-458-8006

1-800-833-2622

* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

Customer Reply Card

The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.

Courtesy Transportation

Your dealer will provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Cadillac Motor Vehicle Division

General Motors Corporation

Enclosure