SPECIAL POLICY: EXTERIOR PAINT ADHESION

SUBJECT: SPECIAL POLICY ADJUSTMENT EXTERIOR PAINT ADHESION

MODELS/YEARS: 1990 BUICK AND OLDSMOBILE "H" CAR

CONDITION

A DURABILITY FEATURE ON 1990 OLDSMOBILE AND BUICK "H" MODELS IS A CHIP RESISTANT MATERIAL APPLIED TO THE LOWER PORTION OF THE VEHICLE BODY, WHICH IS THEN COVERED BY THE VEHICLES PAINT FINISH. WE HAVE FOUND THAT ON SOME OF THESE VEHICLES, THE ADHESION BETWEEN THE TWO MATERIALS MAY BE INADEQUATE. ON THE AFFECTED CARS, THIS CONDITION MAY RESULT IN FLAKING OR CHIPPING OF THE PAINT FINISH FROM THESE LOWER PORTIONS OF THE VEHICLE BODY.

VEHICLES INVOLVED

INVOLVED ARE CERTAIN 1990 OLDSMOBILE AND BUICK "H" MODEL VEHICLES WITHIN THE FOLLOWING VIN BREAKPOINTS:

OLDSMOBILE VIN INFORMATION

YEAR MODEL NAME BEGINING THROUGH AND INCLUDING

1990 H EIGHTY EIGHT LH332800 LH336050

BUICK VIN INFORMATION

MODEL YEAR FROM THROUGH AND INCLUDING

1990 LH472600 LH488900

OWNER NOTIFICATION

OWNERS OF VEHICLES INVOLVED IN THIS SPECIAL POLICY WILL BE NOTIFIED BY THEIR DIVISION. SEE COPY OF OWNER LETTER INCLUDED WITH THIS BULLETIN).

SPECIAL POLICY ADJUSTMENT

GENERAL MOTORS WILL REFINISH ALL AREAS OF THE LOWER PORTION OF THE VEHICLE BODY IN WHICH THE CHIP RESISTANT MATERIAL WAS APPLIED SHOULD THOSE AREAS EXHIBIT EXCESSIVE CHIPPING OR FLAKING OF THE BASECOAT/CLEARCOAT FINISH.

THIS SPECIAL POLICY COVERS BOTH MATERIALS AND LABOR FOR A PERIOD OF THREE (3) YEARS FROM THE DATE THE VEHICLE WAS ORIGINALLY PLACED IN SERVICE, REGARDLESS OF MILEAGE.

THIS "SPECIAL POLICY ADJUSTMENT BULLETIN" SHOULD BE FILED IN THE 3-RING BINDER FURNISHED TO THE DEALER BY GENERAL MOTORS.

SERVICE PROCEDURE:

1. REMOVE THE BASECOAT/CLEARCOAT FROM AREAS SHOWN IN ILLUSTRATIONS. IN SOME CASES, THE BASECOAT/CLEARCOAT CAN BE EFFECTIVELY REMOVED BY USING A TAPE AND PULL METHOD OR AN AIR HOSE TO BLOW IT AWAY FROM THE CHIP RESISTANT MATERIAL.

NOTE: EVERY EFFORT SHOULD BE MADE TO LEAVE AS MUCH OF THE CHIP RESISTANT MATERIAL AS POSSIBLE. THEREFORE, REMOVAL OF THE BASECOAT/CLEARCOAT BY SANDING SHOULD BE DONE VERY CAREFULLY, USING 400 PAPER AND FINISH WITH 600 PAPER.

2. SOLVENT WIPE AND TACK-OFF AREA.

3. REFINISH AREAS BY USING RECOMMENDED BASECOAT/CLEARCOAT APPLICATION PROCEDURES SPECIFIED FOR THE MATERIALS BEING USED.

THE FOLLOWING MATERIALS OR THEIR EQUIVALANT ARE RECOMMENDED:

PPG/DITZLER DP EPOXY PRIMER PPG/DITZLER DBU BASECOAT PPG/DITZLER CONCEPT2000 CLEARCOAT

WARRANTY CLAIM INFORMATION

TROUBLE LABOR MATERIAL LABOR OPERATION CODE OPERATION ALLOWANCE HOURS*

REFINISH AREAS AS 92 T5207 26.38 1.9 SHOWN IN ILLUSTRATIONS

* INCLUDES PAINT MIX TIME AND MOLDINGS R&R.

COPYRIGHT 1992 GENERAL MOTORS CORPORATION ALL RIGHTS RESERVED

DEAR (DIVISION) OWNER:

A DURABILITY FEATURE ON 1990 OLDSMOBILE AND BUICK "H" MODELS IS A CHIP RESISTANT MATERIAL APPLIED TO THE LOWER PORTION OF THE VEHICLE BODY, WHICH IS THEN COVERED BY THE VEHICLES PAINT FINISH. WE HAVE FOUND THAT ON SOME OF THESE VEHICLES, THE ADHESION BETWEEN THE TWO MATERIALS MAY BE INADEQUATE. ON THE AFFECTED CARS, THIS CONDITION MAY RESULT IN FLAKING OR CHIPPING OF THE PAINT FINISH FROM THESE LOWER PORTIONS OF THE VEHICLE BODY.

(DIVISION) REGRETS THIS PROBLEM, AND IN THE INTEREST OF CUSTOMER SATISFACTION, HAS ADDOPTED THE FOLLOWING POLICY:

BUICK WILL PAY FOR REFINISHING ALL AREAS OF THE LOWER PORTION OF THE VEHICLE BODY IN WHICH THE CHIP RESISTANT MATERIAL WAS APPLIED IF THESE AREAS EXHIBIT EXCESSIVE CHIPPING OR FLACKING OF THE PAINT FINISH. THIS SERVICE WILL BE PERFORMED BY YOUR (DIVISION) DEALER AT NO CHARGE TO YOU.

THIS SPECIAL POLICY COVERS BOTH MATERIALS AND LABOR FOR A PERIOD OF THREE (3) YEARS FROM THE DATE THE VEHICLE WAS ORIGINALLY PLACED IN SERVICE, REGARDLESS OF MILEAGE.

WE SUGGEST YOU KEEP THIS LETTER AND PLACE IT IN YOUR INSTRUMENT PANEL COMPARTMENT, ALONG WITH THE OWNER'S MANAUL, MAINTENANCE SCHEDULE, AND WARRANTY BOOKLET.

WE REGRET ANY INCONVENIENCE THAT YOU MAY EXPERIANCE; HOWEVER, WE ARE TAKING THIS ACTION IN THE INTEREST OF YOUR CONTINUED SATISFACTION WITH OUR PRODUCT.

(DIVISION) MOTOR DIVISION GENERAL MOTORS CORPORATION

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.