Info - Shipping Enhancements for Owners Manuals and Service Manuals Ordered from Helm, Inc.
| Subject: | Shipping Enhancements for Owner's Manuals and Service Manuals Ordered from Helm, Inc. |
| Models: | 2005 and Prior GM Passenger Cars and Trucks |
| 2005 and Prior HUMMER H2 |
Effective immediately, GM dealers purchasing service publications from Helm, Inc. now have the option of having Owner's Manuals and Service Manuals shipped to an address other than the dealership.
Modifications of the telephone and internet ordering processes at Helm, Inc. have made this change possible. Dealers can now ship these manuals directly to the address requested by the customer. All U.S. and Canadian GM dealer purchases will continue to be billed to the dealer's open account.
This enhancement was implemented on the advice of the Dealer Fixed Operations Advisory Board, and is another example demonstrating the effectiveness of the DFOAB process.
Helm Information | |
|---|---|
Helm, Inc. P.O. Box 07130 Detroit, MI 48207 Telephone: (800)551-4123 Fax: (313)865-5927 | |
For questions that need to be answered by a Helm customer service representative, send an e-mail to: [email protected]. | |
To submit an order by phone, call (800)551-4123 or fax your order to (313)865-5927. | |
Customer service hours are between 8:00 AM and 6:00 PM, EST, Monday through Friday. |
