SP. POLICY: REPLACE FLEX VANE WINDSHIELD WASHER PUMP

MODELS AFFECTED: 1984-85 CENTURYS --------------- 1985 ELECTRAS 1985 SOMERSETS

Some 1984-85 Centurys, 1985 Electras, and 1985 Somersets may experience an inadequate or inoperative Flex Vane Windshield Washer Pump.

SPECIAL POLICY ADJUSTMENT

Should an inoperative Flex Vane Windshield Washer Pump be encountered, General Motors will inspect, and if necessary, replace the pump. This Special Policy covers both parts and labor for a period of five (5) years or 50,000 miles, whichever occurs first, from the date the vehicle was originally placed in service. This "Special Policy Adjustment Bulletin" should be filed in the 3 ring binder furnished to the dealer by General Motors.

BUICK VEHICLES INVOLVED IN THIS SPECIAL POLICY

o All 1984 and 1985 model year Centurys.

o All 1985 model year front wheel drive Electras.

o All 1985 model year Somersets.

OWNER NOTIFICATION

Owners of vehicles involved in this Special Policy will be notified by Buick Motor Division (See copy of owner letter included with this bulletin).

PARTS INFORMATION

Parts are to be obtained from General Motors Warehousing Distribution Division (GMWDD). Parts, when required, should be ordered from GMWDD on a C.I.O. order with no special instruction code, but on an advise code (2).

MODEL QUALITY PART USAGE DESCRIPTION PER VEHICLE NUMBER ------ ----------- ----------- ------

Century & Windshield Washer Pump 1 22049373 Somerset

Electra Windshield Washer Pump 1 22048650

TECHNICAL PROCEDURE PROCEDURE

ITEMS COVERED BY SPECIAL POLICY ARE STEPS 1 THROUGH 4 AND STEPS 10 THROUGH 15

CHECK WASHER PUMP OPERATION BEFORE REMOVING FROM VEHICLE.

1. Remove cover harness connector (See Illustration) .

2. Apply 12V(+) to #6 terminal.

3. Pump should run, and fluid should spray on windshield. 4. If washer pump does not run, replacement is required; go to Step 11.

ITEMS NOT COVERED BY SPECIAL POLICY ARE STEPS 5 THROUGH 9

5. If washer pump runs, but fluid does not spray on windshield, follow steps below:

6. Remove washer bottle cap and examine filter screen at bottom of hose. Clean if necessary; add washer fluid as required.

If gummy residue is found on filter screen, empty washer bottle, clean filter screen and bottle and refill it approved GM washer fluid.

7. Check for disconnected, leaking or pinched hoses. Correct as necessary.

8. Inspect fluidic nozzles and check valve (if so equipped) for dirt, etc., clean if necessary.

9. Reconnect all hoses and repeat Steps 2-3.

10. If no fluid sprays, replace washer pump.

11. Disconnect washer pump retaining clip. (See Illustration).

12. Remove washer pump with side-to-side movement while pulling outward on pump.

13. Install new washer pump.

Align washing pump nozzle with notch in cover and then make sure new washer pump is pushed in all the way into the washer cover female terminals.

14. Connect washer pump retaining clip and repeat Steps 2 and 3.

15. Connect cover harness connector.

WARRANTY CLAIM INFORMATION

When performing the repairs outlined in the Service Procedure of this bulletin, submit a warranty claim for credit, as follows:

LABOR OPERATION TROUBLE FAILED PART LABOR NUMBER CODE MODEL NUMBER HOURS --------------- ------- ----- ----------- -----

T-5117 92 84-85 Centurys 22049373 .3 T-5117 92 85 Somersets 22049373 .3 T-5117 92 85 Electras 22048650 .3

OWNER REIMBURSEMENT

Owners who have previously paid to have their car repaired because of the vehicle exceeding the original age/mileage limitation, have been instructed to present original paid receipts or invoices to receive reimbursement.

If an owner requests reimbursement, the dealer should bring this to the attention of their Buick District Service Manager for review. The District Service Manager will review the request, and, if it is determined the owner, is eligible for a reimbursement; a letter of transmittal, along with the owners original paid receipts, will be forwarded to the Buick Motor Division Home Office, Customer Assistance Department in Flint, Michigan for handling (sample of suggested transmittal letter included with this bulletin).

The owner should be advised to retain copies of documents for personal records before surrendering the originals. The Buick Home Office will forward all reimbursements directly to owners.

Dear Buick Owner:

Some 1984-85 Buick Century, 1985 Electra, and 1985 Somerset owners may find that their windshield washer pumps don't work properly and need to be replaced, after some period of use. This condition may happen after the new vehicle warranty period. We are writing this letter to tell you about the following Special Policy:

If your windshield washer pump stops working and needs to be replaced, Buick Motor Division will replace it at your Buick dealer at no charge, for a period of 5 years or 50,000 miles, whichever occurs first, from the date the vehicle was originally placed in service.Please contact your dealer for handling this Special Policy and for information on parts availability.

If you have already encountered this condition and paid for all or part of the repair, you should contact your Buick dealer. You should present the dealer with your original paid receipt or invoice verifying expense incurred for such repair. All requests for reimbursement should be made before August 1, 1987.

This Special Policy only applies to conditions that require replacement of the windshield washer pump. Other problems that may occur in the system are not covered by this Special Policy.

We also recommend that you regularly check your washer fluid reservoir and make sure that the reservoir does not run dry. No matter what the condition of your washer pump, the washers cannot do their job without fluid. And because activating the water system when the reservoir is empty makes the pump work harder, you may be able to prolong the satisfactory operation of your pump by keeping fluid in the reservoir.

We suggest you keep this letter and store it in the glove compartment, along with the Owner's Manual, Maintenance Schedule, and Warranty Booklet.

Buick Motor Division is taking this action in the interest of your continued satisfaction with our products.

Buick Motor Division General Motors Division

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.